Flight Communications Specialist

Job Description:

The Flight Communication Specialist is responsible for notifying the pilot and flight team when a transport has been requested; flight follows with each aircraft and relays information to the flight team during helicopter and/or fixed wing transport; coordinates communications among flight team, hospital, scene and hangar. The Communication Specialist is able to adapt to a rapidly changing high stress environment while multi-tasking in a timely manner.

The Flight Communications Center is a 24 hour operation. This position works 12 hour shifts as assigned, shift will vary based on staffing needs.

Job Details

• Monitors cameras on helipad and ambulance bay.
• Monitors flight route, weather, ETE, maps, scene location by longitude and latitude, etc.
• Prioritize and disseminate accurate and pertinent information to appropriate teams while keeping the safety of the crews and aircraft a top priority.
• Communicates by radio with crew to follow flight progress and position of aircraft
• Documents flight communications in dispatching software with accurate data entry.
• Notifies all involved agencies to coordinate air transport
• Answers incoming telephone calls on a multi-line telephone system, radio communications system.
• Makes contact with other flight services if aircraft is unavailable to transport patient.
• Coordinate when other flight services bring patients Communication Center Responsibilities
• Provides a high level of customer service
• Maintains procedure manual, rural registry, reference manual, and phone directory
• Assists with community outreach and marketing.
• Responsible for all trauma and stroke activations.
• Conduct peer to peer QI
• Demonstrate ability to manage time appropriately when flights are not going on.
• Take and give patient reports with strong understanding of medical terminology

Minimum Qualifications

• High School diploma or equivalent.
• One year previous work experience in EMS or clinical-related field (preferred).
• Demonstrates ability to read paper and computer maps, including longitude and latitude coordinates, to determine plotting and locate scene with GPS coordinates.
• Completion of medical terminology course within 3-months of hire.
• Completion of NAACS Aeromedical Communications Specialist Training Course within 2 years of hire.
• Ability to successfully function in a fast paced, service oriented environment with minimal face-to-face interaction.

Physical Requirements:

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.38 - $26.65

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.