Flexible Rent Cycle Operations Coordinator

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.

Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.

If you are inspired by inspiring others, Best Egg is the place for you.

We seek a Flexible Rent Cycle Operations Coordinator to join our growing team. The right candidate is a hands-on, detail-oriented, proficient team player who can support our Flexible Rent product. This role oversees the execution of our end-to-end rent cycle from enrollment to payments and will serve as the central point of contact for all departments involved. This is a time-sensitive business process and requires an extreme sense of urgency. NOTE: Due to the cyclical nature of rent cycles and associated business processes, this role consists of non-traditional business hours, including some evenings and weekends.

What You'll Be Doing

• Facilitate, own, and improve the rent cycle runbook and ensure successful execution of the rent cycle

• Schedule all required sessions and be on point for all logistics

• Monitor, assign, and track completion of all tasks

• Capture and log all issues for resolution

• Remove impediments for the production support & engineering teams

• Ensure product stakeholders are appropriately engaged and informed about the overall status, issues, and risks

• Create, manage, and maintain process documentation relative to the rent cycle

• Work with product and engineering leadership to understand resource needs and opportunities

• Lead continuous process improvement with the broader enterprise on automation and integration, including adding to product backlogs

• Facilitate code deployments, ensuring appropriate change control policies are enforced

• Ensure work intake in JIRA is in good order, meets the exit policies / definition of done, and is signed off prior to work beginning. This will include ticket creation

• Comfortable interacting and engaging with colleagues from all levels of management across all business units and third-party development firms

• High self-efficacy, highly motivated, well organized, capable of developing and executing a sprint plan, and able to communicate status effectively

• Project management duties, including requirements gathering sessions and cross-pod coordination

• Creating and enhancing leading practice documentation related to tooling, execution, and overall delivery process

• Reporting including, but not limited to, release notes and team velocity

Qualifications:

• 3+ years of experience as a Project Manager, Scrum Master, or Delivery Lead in software development

• In-depth knowledge of Agile processes and principles

• Experience using Atlassian toolset (Confluence, JIRA, etc) is a plus.

• Strong interpersonal and communication skills, written and verbal.

• Demonstrated ability to develop and execute a project resource plan that ensures that the right people are in the right place doing the right things at the right time

• Ability to quickly learn the objectives, structures, operations, and policies of a new business area

• Takes initiative and is self-directed while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness

$80,000 - $120,000 a year

In addition to semi-monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 20% of base salary.

Best Egg celebrates diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.

Employee Benefits

Best Egg offers many additional benefits for our employees, including (but not limited to):

• Pre-tax and post-tax retirement savings plans with a competitive company matching

program

• Generous paid time-off plans including vacation, personal/sick time, paid short--

term and long-term disability leaves, paid parental leave, and paid company

holidays

• Multiple health care plans to choose from, including dental and vision options

• Flexible Spending Plans for Health Care, Dependent Care, and Health

Reimbursement Accounts

• Company-paid benefits such as life insurance, wellness platforms, employee

assistance programs, and Health Advocate programs

• Other great discounted benefits include identity theft protection, pet insurance,

fitness center reimbursements, and many more!