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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Process claims for Flexible Spending Account, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan Participants. Determine coverage and pay out based on IRS guidelines.
Educate plan participants verbally and via written correspondence on client's plan specifics. Research and resolve issues as it relates to the benefit.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1.Accurate and timely entry of claims into recordkeeping system.
2.At time of claim entry a determination of the eligibility of the submitted claim is made based on Internal Revenue Service (IRS) regulations and client's plan document.
3.Primary customer service representative educating caller on plan specifics.
4.Demonstrate proficiency using online tools assisting plan participant in utilizing Employee Benefits onlinse communication tools.
5.Research and resolve issues as it relates to the benefits.
6.Keep abreast of industry related items as it pertains to (Health Insurance Portability and Accountability Act (HIPAA)), Section 125, 132 and HSAs).
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.High School diploma or equivalent
2.One year of data entry skills or one or more years of business math
3.Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
4.Possess strong customer service skills (telephone, problem solving)
5.Good verbal and written communication skills
6.Ability to travel, occasionally overnight
1.Knowledge of and/or ability to learn recordkeeping automation systems
2.Ability to apply analytical and reasoning skills
BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify