Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Flex Trainer Agent Nest, Boise, ID

Expired Job

Sykes Enterprises Incorporated Boise , ID 83701

Posted 4 months ago

Job Snapshot

  • Employee Type:

Full-Time

  • Location:

Boise, ID

  • Date Posted:
    9/4/2018

Job Description Flex Trainer Agent Nest, Boise, ID

This position has dual responsibilities as a Trainer and a Customer Service Agent role. This role supports business needs requiring high flexibility to manage phones and support operations. Once training responsibilities are completed, the Flex Trainer Agent will be required to return to the duties and responsibilities of an agent. On a monthly basis a minimum of 20% of time will be in the capacity of a Customer Service Agent; time spent in each function will be determined on a regular basis.

Trainer responsibilities includes planning, preparing, and delivering account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. Customer Service Agent responsibilities includes providing customers and end users with customer, product and/or technical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:



Adherence to SYKES policies on ethics and integrity.




Trainer Responsibilities:



o Deliver and facilitate classroom instruction ensuring new and existing employees can perform required job duties.

o Demonstrates effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills.

o Lead, inspire and provide positive and constructive coaching and feedback to learners.

o Ability to prioritize workload, complete reporting/administrative tasks during learner's self-paced exercises and meet deadlines.

o Focuses instruction around agent behaviors that ensure customer satisfaction, contractual metric compliance, and increased revenue for the company.

o Analyze course materials and trainee information, preparing for training delivery.

o Administer effective evaluation and testing techniques to assess trainee performance.

o In collaboration with account and center management, conduct needs analysis using methods such as agent testing, remote quality monitoring, and performance tracking.

o Become a subject matter expert and may assist with development of training materials

o Provide training reports, including account training needs, classroom progress, individual agent progress, and other performance tracking as requested by management.

o Become a subject matter expert and may assist with development of training materials

o Successfully complete (pass) all Monthly Initiatives and other Training Programs and certifications as required by the Client or SYKES Learning Services or Compliance Teams



Customer Agent Responsibilities:



o Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients.

o Determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.

o Maintains proficiency in programs, products and/or platforms assigned.

o Maintains pertinent paperwork and records through data entry.

o Communicates with co-workers to research problem and find solution.

o May test software and hardware to evaluate ease of use and whether product will aid user in performing work.

o Communicates with team manager, team members and other teams regarding problems, solutions and trends.

o Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.



May perform other additional duties and responsibilities as assigned.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Vans PT Sales Associate (Store 335 Boise Town Square In Boise ID )

VF Corporation

Posted 1 week ago

VIEW JOBS 12/2/2018 12:00:00 AM 2019-03-02T00:00 Job Description Vans: Be a Part of the Original"It was never about waving the brand like a flag, it was always about the people" – Paul Van DorenVans is the original action sports footwear company rooted in authenticity and creativity. Founded in 1966, Vans has thrived on a legacy of impacting our greater community through Vans' four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to help shape and transform the future of our business.At Vans our culture sets us apart and it influences everything we do. Everything we do supports creativity and we are driven by our five values. We are determined. We are connected to our consumers and to each other. We are inclusive. We are expressive and Fun. And most of all, we are a family. Vans is a subsidiary of VF, the world's largest apparel and footwear company comprised of over 30 brands. We are the leading drivers of retail as our global footwear, apparel and accessory brand is available in 170 countries worldwide. As we continue to expand, we take great measures in developing and growing our people. Vans is founded on a culture of learning. We take great pride in our ability to facilitate learning opportunities to our field leaders and store employees through a blend of on-the-job training, workshops and self-paced online learning. Each employee is empowered to take ownership of their development, and encouraged to take advantage of the tools that make the most impact on their personal growth and the growth of the business. By joining the Vans family, you will be immersed into an environment of incredibly supportive and collaborative people. We work very hard across a multitude of large initiatives to bring the Van Doren spirit to life. We live for what we do.Sales Associate: Become the Newest Member of the Vans Family Off the Wall is a state of mind. Thinking differently and creating self-expression. As one of our passionate, fun and dedicated Sales Associates, you will bring Off the Wall to life. You will thrive in an authentic environment where we focus on elevating the customer experience by creating an industry leading atmosphere for our customers. As our Sales Associate, you will maintain the voice of our brand by engaging our customers in genuine conversation and selling our original and innovative product. You are an invaluable part of a team where individuality and authenticity are encouraged. If you have passion for Vans and are looking for a company dedicated to providing development opportunities to grow employees into the future business leader of tomorrow, the Vans family is for you. Vans. The Original since 1966. How You Will Make a Difference: • Sales: Demonstrates a customer centric mindset by modeling selling behaviors with a passion for the brand, customer, and the product. Delivers results in their role that contribute to the store's success. Aware of and accountable to store and individual sales goals.• Brand Experience/Customer Service: Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty. Provide solutions and inspiration to customers about the brand.• Working with the Team: Works collaboratively with the store team to achieve store objectives and sales results. Maintains a positive attitude and is flexible to the changing needs of the customer and the business. • Store Standards: Ensures product is always available to the customer and represented in a compelling way that is consistent with visual guidelines. Ensures the store is consistently recovered and customer ready every day meeting brand standards on the sales floor and in the back stockroom areas. • Loss Prevention, Safety, and Compliance: Adheres to policies and procedures, standards and practices, and company directives. Protects company assets. Complies with company safety, security, and shrink avoidance policies and programs. Reports any and all concerns to management.• Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans. Skills for Success: • Previous retail or service-oriented experience preferred but not required• Ability to work with a team to exceed sales results• Ability to meet business goals by meeting and exceeding sales goals• Regularly interacts with the public in an often crowded and noisy interactive store environment• Engaging verbal and nonverbal communication skills • Ability to work in a fast-paced environment• Able to meet performance expectations • Ability to deliver a high level of customer service in a retail environment • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays Special Physical and/or Mental Requirements: • Standing required for entire work shift • Bend, lift, open, and move product up to 50 pounds as needed Core Competencies: Customer Focuso Recognizes and respects both types of customers, those that shop in our stores and those that work in our storeso Sets the expectation for 'Brand Right' customer engagement - engaging customers in interactions that convey knowledge and passion for the brand, living and breathing Vans service philosophy, values, and spirito Is knowledgeable about Vans product and shares that knowledge with the customero Actively engages with customers to understand their needs and provide a positive experience going above and beyond to meet the customers' needso Makes the best impression in all situationso Identifies customer service opportunities and is dedicated to exceeding the expectations of all customerso Uses understanding of customer needs to ensure customer satisfaction and to prevent service issues from occurring; promotes customer service as a valueo Assures customer satisfaction and seeks to drive business through selling and customer engagementCommunicationo Communicates in an engaging way with a respectful tone and mannero Possesses a Brand Winning Attitude and approaches each challenge with positivity and communicates in an energetic, friendly, fun, precise, efficient, original, and genuine wayo Listens actively and accurately in a variety of contexts and situationso Listens and asks questions to understand viewpoints of otherso Approachable exhibiting positive communication skills including non-verbal body languageo Communicates issues and concerns in a timely mannero Organizes communication and ensures understandingo Maintains audience's attention and adjusts to audienceo Communicates authentically, with credibility and confidenceo Demonstrates a positive influence on others and is committed to the success of the brandContributing to Team's Successo Actively participates in a positive way with other members of the team to achieve successo Genuinely cares about people and earns the respect and confidence of otherso Listens to and fully involves others in team decisions and actions; values and uses individual differences and talentso Shares important or relevant information with the team being cooperative and constructive when working with a teamo Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the teamWork Standardso Sets standards for excellence. Is proud of who they are and the company they work foro Demonstrates the traits, inclinations, and outlooks to engage with customers and drive saleso Ensures high quality. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignmentso Has high personal standards and strives to achieve personal best every day o Accepts responsibility for outcomes (positive or negative) of one's work; admits mistakes and refocuses efforts when appropriateo Encourages others to take responsibility: Provides encouragement and support to others in accepting responsibility; does not accept others' denial of responsibility without questioningAdaptabilityo Views challenges as opportunities and is open and receptive to changeo Actively seeks information about new work situations; strives to understand the rationale and implications for changes in work responsibilities or environmento Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to otherso Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors. o Exercises flexibility and patience in difficult situations VF Corporation Boise ID

Flex Trainer Agent Nest, Boise, ID

Expired Job

Sykes Enterprises Incorporated