Fleet Shop Manager (Sweden Rd.)

Introduction

The goal of the City of Charlotte's General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the City in a rapidly evolving and complex environment. The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money. General Services consists of capital project management, fleet services, procurement, environmental services, property management, and other support services.

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Management

Summary

The Fleet Management Division is seeking a Shop Manager to lead a team of highly motivated staff, working in a fast-paced environment. The fleet consists of, but is not limited to: light, medium, and heavy-duty assets; police assets, fire assets, solid waste trucks and construction equipment that are utilized throughout Charlotte and Mecklenburg County.

Major Duties and Responsibilities

• Manage all aspects of shop operation to ensure efficient service delivery.

• Ensure high-quality customer service is delivered at all times.

• Advises department liaisons of technical issues related to vehicles and equipment; works with departments and/or vendors to resolve issues.

• Assists in the development of fleet policies and procedures.

• Supervises, hires, evaluates, develops, and manages the performance of assigned staff.

• Leads staff responsible for various aspects of fleet service delivery to City and County departments.

• Analyzes data related to equipment repairs, maintenance and overall shop performance.

• Prepares reports, and presents information to leadership, customers and employees.

• Monitors and controls expenditures related to shop budget and departments maintenance budgets to ensure service delivery costs are within scope.

• Maintains a safe work environment for all assigned staff.

Knowledge, Skills & Abilities

• Strong leadership skills with the ability to motivate and inspire a team

• Excellent customer service skills with a focus on providing exceptional experiences

• Understand and implement principles and practices of Fleet Management.

• Knowledge of Fleet Management Information Systems.

• Works well without direct supervision.

• Knowledge of the methods, tools and materials used in maintaining and repairing automotive and related equipment.

• Knowledge of the occupational hazards and safety precautions of the trade.

• Ability to resolve customer complaints related to vehicle repairs and service delivery.

• Follow oral and written instructions.

• Ability to communicate effectively both orally and in writing.

• Possess a Valid North Carolina driver's license and the ability to maintain a City driving permit.

• Required to participate in an on-call rotation

• Ability to work within an electronic accounting/budget platform.

• Display effective conflict management resolution with staff and customers.

• Proficient with Microsoft Office products including Excel, Word and PowerPoint.

• Establish and maintain effective working relationships with employees, vendors, and customers.

• Prepare and analyze reports to ensure efficiency and productivity goals are met

Preferred Qualification

• Degree or certification from an accredited technical school or college.

• Manufacturer training certification recognized by ASE, or relevant ASE certifications.

• At least five years of experience leading a fleet shop operation.

Minimum Qualifications

• High School diploma/GED with seven (7) years of relevant work experience; or an Associate's Degree and five (5) years or equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.

Salary

• $68,082 - $90,000 Commensurate with experience

Conditions of Employment

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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