Fleet Service Advisor- Fleet Services

Ready to Start Your Career with the City of Temple?

Summary

Under general supervision, interacts with departments to evaluate vehicle service needs, and additional needed services to write up the repair order. Responsible for a high level of customer interaction as well as coordinating repair order completion with the heavy-duty shop, auto shop, and parts warehouse.

Essential Duties And Responsibilities: (Note: The listed duties are illustrative only and are not intended to describe each and every function which may be performed in the job class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

• Determines service needs based on customer consultation, vehicle/equipment walk-around, and technician diagnosis.

• Communicates frequently with heavy-duty shop, auto shop, and parts warehouse to monitor and report timely completion of work.

• Maintains contact with customers regarding any changes in the expected delivery time.

• Follow up with customers on the status of their vehicles and equipment.

• Demonstrates product knowledge to educate customers on service maintenance requirements.

• Advocates for accountable and responsible use and maintenance of vehicles and equipment.

• Coordinates and schedules planned vehicle maintenance.

• Opens, monitors, updates, and closes shop work orders in fleet management software.

• Prepares weekly status reports and the monthly billing reports for maintenance and repairs completed.

• Assist Shop Foreman in managing technician productivity and workflow.

• Follows City policies, procedures, and safety guidelines.

• Performs other duties as assigned.

Minimum Qualifications

• Combination of education or experience equivalent to an Associates Degree in Business Administration, Automotive technology or similar

• Three years of experience working vehicle service industry, customer service, or service writing

Preferred Qualifications

• Experience working in or with a governmental agency

• Basic skill level with Microsoft Office products (excel, word, power point)

Licenses and Certifications

• Valid Driver's License

Thank you for your interest in the position. Please note only those selected for an interview will be contacted.

Other details

• Job Family General Regular

• Job Function 1 - Financial Administrative

• Pay Type Hourly

• Max Hiring Rate $25.64

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• Temple, TX, USA