The Flagship Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.
Ensures all food and beverages are arranged to established service standards
Sets up, stocks, cleans and maintains food and beverage offerings
Maintains all coffee and beverage services
Maintains standards of service and guest experience
Serves and responds to the food and beverage needs of guests
Uses tray for all guest service
Maintains in-depth knowledge of products on hand
Clears, cleans and sanitizes tables, seats, dining area and buffet area
Maintains food temperature
Provides comprehensive floor presence
Occasionally assists with basic food preparation (e.g. warming up soup, operating panini press)
Follows all established rules and sequence of service and dining etiquette standards
Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Requires at least 4 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
Requires ability to demonstrate tact and discretion in interactions with premium clientele
Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
Requires ability to work long hours, while standing.
Possess strong sanitation habits.
Requires ability to provide strong customer service
Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner