A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You'll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our Global Delivery Model Services team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwC's Global Delivery Model operations on a worldwide scale.
To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Take action to ensure everyone has a voice, inviting opinion from all.
Establish the root causes of issues and tackle them, rather than just the symptoms.
Initiate open and honest coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Develop specialised expertise in one or more areas.
Advise stakeholders on relevant technical issues for their business area.
Navigate the complexities of global teams and engagements.
Build trust with teams and stakeholders through open and honest conversation.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
6 year(s) of progressive roles managing transformation initiatives, business analysis and project management processes.
Demonstrating intimate abilities and/or proven record of success as a team leader in the following areas:
Understanding and experience in global delivery, distributed global operations and business process solutions, ideally in the service sector;
Possessing experience with application build, management and operations at a global scale;
Developing centralized operating procedures for application development across global locations;
Developing and tracking global application development projects;
Leading and centralizing remote locations operation for application development processes and procedures;
Possessing effective communication and interaction with Applications team, Business units, external clients and Security teams;
Understanding business requirements, analyzing and developing a business case per needs of the project;
Analyzing technology improvements for the business, centralize escalations and prevent operation incidents;
Understanding of Application and Incident management;
Demonstrating operational knowledge of certain specific business functions;
Demonstrating knowledge and/or a proven record of success in project delivery for process-focused transformation work;
Consulting in process improvement activities;
Ensuring the effective integration of LoS requirements and service level expectations into a well defined and repeatable Service Delivery function;
Possessing an individual commitment to continuous improvement through innovation, simplification and leveraging industry-leading practices and holds team members accountable for doing the same;
Driving improvement with the cooperation of all lines of service (LoS) and Internal firm services (IFS) functions pursuing process improvement and automation solutions;
Developing and presenting detailed proposals of process improvement concepts, the investment required, timing plan development, desired results, and the Value Proposition;
Designing and implementing continuous process improvements using the leading techniques and automation technologies;
Leveraging functional know-how and industry-standard methodologies and tools, alongside new and emerging approaches, in particular automation technology;
Gaining quality and efficiency by leveraging automation technology to produce cost savings results;
Leading the preparation of standard operating procedures, business process manuals, operation manuals, as required;
Leading the transformation projects through execution, piloting and final hand-off to the SDC business-as-usual (BAU) team;
Writing, communicating, facilitating and presenting cogently to and/or for all levels of leadership and staff;
Possessing experience and eagerness in leading the Business-as-Usual operations phase of a transformation project; and,
Working effectively with colleagues from multiple distinct cultural environments.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.