Fitness Manager

Town Sports International Holdings Inc Scarsdale , NY 10583

Posted 2 weeks ago

Job Description:

Are you our next Fitness Manager?

Do you have a passion and desire to help others live an active lifestyle? Do you genuinely care about connecting with others and being part of a team? If so, Town Sports International is looking for Fitness Managers to join our growing team. The Fitness Manager oversees all fitness programs including one-on-one personal training and small group training. This individual is also key in initiating a culture of development and team work through the fitness and club staff.

Who are we?

Town Sports International is the largest gym chain in the Northeast region with more than 180 locations spanning numerous markets including locations in California, Florida and Puerto Rico. We operate under our local brands of New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts, Total Woman Gym + Spa, and LIV Fitness.

What do we do?

We are in the business of fitness results, positive change and personal connections. We achieve this through innovative programming, the latest equipment and a knowledgeable staff. More than this, we work with our members to provide a personalized roadmap to achieve specific fitness goals.

You will thrive in this role if you:

  • Develop a robust and diverse fitness program by meeting and exceeding revenue targets.

  • Recognize that success is a team effort.

  • Have impeccable time management and organizational skills.

  • Create strong cross functional relationships across club teams to drive fitness at point of sale.

  • Implement strategies for client retention.

  • Develop empowered and knowledgeable teams through effective staffing strategies, performance coaching and career development.

  • Handle member, client and employee issues in a positive and constructive way.

  • Embrace stretch assignments and development opportunities for self and others.

  • Model integrity, collaboration and a can-do attitude.

More about this role:

The Fitness Manager is responsible for the sustained growth of any given club's fitness revenue stream. This is accomplished through the staffing and development of new personal trainers who are responsible for selling new fitness service products as well as providing technically sound fitness programs. Fitness Managers are also responsible for client relations, direct to consumer sales and all administrative work pertaining to the personal training department. The Fitness Manager will report directly to the General Manager and Business Manager/Director with hands on support from an Area Fitness Manager and/or Regional Fitness Director. The Fitness Manager role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).


Create the TSI Environment

Our profession empowers members and team members to achieve active lifestyles. Fitness has relevance through all aspects of life. We build positive relationships and sustain the organization's culture by interacting with the highest level of integrity and communicating in a manner that reflects our brand.

Responsibilities include:

  • Modeling and promoting our guiding principles through the Clubhouse Rules.

  • Reviewing and adhering to all TSI documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.

  • Performs a Member Experience Walkthrough (MEW) daily.

  • Ensuring that the team provides a high level of customer service as well as an outstanding fitness service.

  • Developing fitness and non-fitness staff for managing client and member relations.

  • Handling member complaints and issues effectively and promptly.

  • Supporting all trainer issues and concerns.

Build a High Performing Team

Inspires, motivates and develops a team to reach their fullest potential while contributing to the overall success of the organization. We constantly improve ourselves, our processes and our procedures to provide a meaningful experience in the gym. We are connected to our members, clients and each other.

Responsibilities include:

  • Staffing the club with high quality certified trainers.

  • Progressing and developing trainers through continuous sales and technical development.

  • Creating an environment where employees thrive and want to come to work.

  • Following up with trainers regularly (daily/weekly) and holding development meetings.

  • Ensuring Level 1 shift productivity, including consistently cleaning the gym floor and being present and available for members.

  • Additional duties as assigned.

Achieve Measurable Results

Successfully and consistently exceeds goals that drive the member, employee and business categories of the organization; actions reflect a dedication to surpassing the expectations of both members and employees.

Responsibilities include:

  • Meeting or exceeding all major key performance indicators including but not limited to, Fitness revenue, Fitness sales/ Net gain, Fitness retention and Fitness booking/set up.

  • Meeting or exceeding daily and monthly indices.

  • Strategically plan daily/weekly/monthly fitness sales, revenue and retention goals.

  • Monitoring performance towards goals as determined by indicies.

  • Planning and executing daily/weekly/monthly individual and team meetings. Including a minimum of bi-weekly learning and development workshops offered for all club levels.

  • Continuously seeking new avenues of prospecting including but not limited to, call drives, special events in the club and engaging new members at point of sale.

  • Ensuring fitness products and services offered in the club are aligned and consistent with the company's overall fitness strategy.

  • Ensuring the club is properly staffed to meet the needs of the business.

Required Skills and Experience

  • 1-2 years prior sales experience; fitness sales preferred.

  • 1-3 years of supervisory experience; 3+ preferred.

  • 2-3 years of personal training experience; corporate gym setting preferred.

  • Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and TSI.

  • BA/BS, preferably in a fitness related field.

  • Child & Adult AED/CPR certified.

  • Prior experience analyzing Profit & Loss statements preferred.

  • TSI approved Certified Personal Trainer certification (CPT).

  • Experience working with programs for data analysis.

  • Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout. The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.

Scheduling Requirements

Due to the nature of the business, Town Sports International has specific scheduling guidelines for this position.

  • Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.

  • TSI does not authorize vacation time in the months of January or September.

  • This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.

  • The Fitness Manager is able to service two training sessions on shift (additionally paid).

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Fitness Manager

Town Sports International Holdings Inc