Fitness Manager

Town Sports International Holdings Inc Waltham , MA 02154

Posted 4 days ago


The Fitness Manager is responsible the growth and general administration of a club's fitness program, including fitness sales and revenue. The Fitness Manager is accountable for developing personal trainers to sell fitness services, make the appropriate recommendations based on client goals and delivering quality programming throughout the client lifecycle. The Fitness Manager reports directly to the General Manager. The Fitness Manager may also work closely and receive direction from the Area Fitness Manager and/or Fitness Director.

The Fitness Manager role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results).

Create the TSI Environment

Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and team members.

Responsibilities include:

  • Modeling and promoting the Clubhouse Rules.

  • Being available to team members to address questions and concerns.

  • Ensuring that the club provides high levels of customer service, a consistently clean club, friendly service and responds to member/client feedback.

  • Creating a strong sense of team by fostering collaboration, communication and alignment amongst team members.

  • Actively listening to member and employee concerns, addressing issues before they become problems.

  • Adhering to all TSI policies and procedures including, (but not limited to) timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members.

  • Guiding Personal Trainers through managing client relationships effectively.

Build a High Performing Team

Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.

Responsibilities include:

  • Creating an environment where employees thrive and look forward to coming to work.

  • Sourcing, recruiting and onboarding qualified Personal Trainers.

  • Delivering relevant and effective coaching, training, feedback and performance management to team members.

  • Creating robust development plans for team members who want to take on stretch assignments or progress to another role.

  • Routinely connect with PT team to evaluate areas of opportunity in all areas of the client lifecycle.

  • Partner with GM in conducting regular progression meetings to assess performance and validate PT certifications.

  • Responding to client/member requests and inquiries in a timely manner.

  • Addressing potential safety hazards, equipment or maintenance issues on the fitness floor.

  • Making sure the fitness floor is clean, organized and presentable.

  • Working with new and current members to ensure awareness of fitness programs offered.

  • Manager on duty responsibilities as required.

Achieve Measurable Results

Meets and exceeds company goals and metrics surrounding employees and members; never satisfied with the status quo.

Responsibilities include:

  • Being at or above daily index.

  • Strategically planning daily, weekly and monthly fitness sales, revenue and retention goals and monitoring performance towards goals, as determined by indices.

  • Continuously seeking new avenues of prospecting including (but not limited to) call drives, special events in the club and approaching new members at point of sale.

  • Ensuring fitness products and services offered in clubs are aligned and consistent with the company's overall fitness strategy.

  • Scheduling and executing the full Fitness Orientation process from Needs Analysis to sale.


Required Skills and Experience:

  • BA/ BS degree (in a fitness related field preferred) and a Personal Training Certification by a TSI authorized provider.

  • Three years overall in the fitness industry with at least one year of directly selling fitness services.

  • Minimum of 1 year delivering personal training services and creating fitness programs for clients.

  • Minimum of 2-3 years of supervisory experience.

  • Physical demands include ability to walk through all areas of clubs, repetitive squatting, bending and lifting (e.g., 40 60 lbs.), restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout.

  • Prior administrative experience, including planning, calendaring and scheduling

  • AED/CPR Certified

Scheduling Requirements:

Due to the nature of the business, Town Sports has specific scheduling guidelines for this position.

  • Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.

  • TSI does not authorize vacation time in the months of January or September.

  • This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.

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Fitness Manager

Town Sports International Holdings Inc