Fitness Center Front Desk Lead

University of Colorado Anschutz Medical Campus

Department: CU Anschutz Health and Wellness Center

Job Title: Fitness Center Front Desk Lead

Position #: 00821248 - Requisition #:33207

Job Summary:

The CU Anschutz Health and Wellness Center is the wellness hub on the University of Colorado Anschutz Medical Campus. The Health and Wellness Center houses a world-class fitness center which serves the campus and surrounding community. Our goal is to make a positive impact on lives through the transformative power of movement and recovery. We also collaborate with our campus partners to support research and well-being initiatives.

Key Responsibilities:

• Act as a role model and ensure the highest level of customer service.

• Train and manage a high-performing front desk team.

• Ensure proper point of sale and cash handling procedures are followed.

• Contribute to the safety and security of the fitness center by following all related processes and procedures.

• Schedule front desk staff to ensure adequate coverage during all fitness center operating hours.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The Anschutz Health and Wellness Center resides within the School of Medicine at the University of Colorado Anschutz Medical Campus. The Anschutz Health and Wellness Center (AHWC) is an interdisciplinary center whose overarching goals are to have an impact on the campus while building towards sustainability. Either of these alone is insufficient. We strive to achieve both. Top researchers work side-by-side with clinicians to develop and deliver wellness and weight loss programs and work with patients, providers, students and trainees, employees, researchers to take these programs beyond the walls of the center into communities. The mission of the center is "to collaborate with campus partners to develop and deliver programs and services targeting physical activity, nutrition, and mental wellbeing that enhance the lives of people who come here."

The vision of the center is "a campus where wellness is a foundation of everything we do." All endeavors at the center are focused on this vision. An integrated approach with a shared philosophy is core to the development of the center's programs. These programs strive to involve every area of the business, including wellness clinic services, the fitness center, and the metabolic and demonstration kitchens. Without this integration, it is not possible to achieve the vision that catalyzed the development of the center. The center serves as a "learning lab" for creating a model of standard care for wellness centers that can be replicated and exported.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Three (3) years of professional experience in a high-volume customer service environment.
• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Three (3) years of previous customer service experience in a high-volume environment.

• Three (3) years of previous experience as a supervisor.

• Experience working with a Point of Sales system.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution

• Outstanding customer service skills

• Attention to detail

• Demonstrated commitment and ability to advance diversity and inclusion.

• Effective performance management.

• Strong process development and management skills.

How to Apply:

For full consideration, please submit the following document(s):

1.A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2.Curriculum vitae / Resume

3.Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Tim Holan, timothy.holan@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by May 1st, 2024.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $49,848 - $57,825.60.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.