Fitchburg - Dispatcher

First Group America Fitchburg , MA 01420

Posted 2 months ago

Now Hiring a Dispatcher

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

  • Tremendous Career Advancement Opportunities due to a strong presence across North America

  • Positive and rewarding work environment

Dispatcher Responsibilities:

  • Oversees all routes and scheduling of buses

  • Counsels and coaches drivers and monitors

  • Handles heavy phone and radio traffic

  • Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager

  • Serves as primary communication liaison with major contracted customer

  • May handle charter reservations, billing, or driver payroll

  • Provides solutions to drop-off and pick-up problems

  • Handle back-up driver duties or perform miscellaneous clerical duties as needed

  • Completes assignment of special projects

  • Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

  • 3-5 years experience

  • High school diploma or equivalent

  • Basic knowledge of radio dispatch equipment

  • Excellent communication and customer service skills

  • Ability to deliver under time constraints and deadlines

  • Previous terminal operations, dispatch, or driver experience

  • Computer literate

First Student's commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

First Student is an Equal Opportunity Employer.


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Fitchburg - Dispatcher

First Group America