Firstnet CSR - Firstnet

Summary

Provides excellent customer service and assistance to consumers and corporate clients. Will be in a call center environment assisting customers and clients regarding the establishment and maintenance of payroll deduction accounts and working as a team with other Firstnet employees.

Essential Function

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide assistance to account holders, finance companies by responding to inquiries by phone or mail, processing stop payments, distribution funds as requested.

Performs file maintenance as required through the Allotment Processing System.

Compile, separate and distribute end of month reports and payments to clients.

Image documentation daily.

Input new authorizations through the Allotment Processing System.

Edit and update customer information as received through company authorizations or customer request.

Distribute funds per authorized requests through check, wire transfer or Money Gram.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.