First Watch General Manager

First Watch Restaurants Knoxville , TN 37902

Posted 2 months ago

Capstone Concepts - Franchisee of First Watch

#capstoneconcepts

The General Manager's primary purpose is to develop restaurant management and hourly staff to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or culture of the concept. The General Manager is responsible for the success of the operation within their control.

ESSENTIAL DUTIES:

Culture and Management:

1.Develop and maintain a culture of accountability, integrity, service and trust where team members understand their roles and customers are priority.

2.Develop a management team for future growth. Always be conscious and aware of talent and opportunities to "grow your employees."

3.Set standards so all units achieve a 95% or better health and Steritech inspection.

4.Ensure all policies and procedures, whether HR, Safety, Financial or Operational in nature are being upheld in the unit daily.

5.Provide hands on leadership when working in units. Work positions and provide feedback.

6.Check weekly schedules to ensure they are written correctly and posted on time.

7.Perform period Unit Evaluations. Post on One Drive.

8.All equipment working all the time. Send approval email to get all equipment fixed.

9.Insure we are growing the Email club sign up.



  1. Handle all complaints in a manner that aligns with our culture of service.

  2. Work with marketing on initiative rollouts and event preparation.

  3. Coach team members on negative SMG, and social media feedback.

  4. Participate in bi-weekly First Watch calls.

  5. All produce and food orders completed on time. No more than 7 days on-hand food in the unit.

  6. Bi-weekly food inventory completed. If Gap is greater than .7%, weekly food inventories completed.

  7. Create ways to increase No-Wait and Sunny Club sign ups.

  8. Be ready for white glove inspections.

  9. Be accessible even on your off days. During vacation have a plan in place so you are not interrupted.

  10. Write and execute a TTD list. The 12-24-36 hour rule.

  11. Communicate effectively, keeping the COO informed.


Hiring:



  1. Ensure units are staffed with qualified team members at all levels.

  2. Ensure hiring policies and practices are followed.

  3. Perform second interview on all cooks and servers. Make recommendations for new hires.

  4. Check People Matter daily for new hourly Employees.


Training, Development, and Retention:



  1. Develop Black Hats and Black Apron team members.

  2. Develop a management team for future growth.

  3. Hold bi-weekly manager meeting to set and enforce standards.

  4. Hold training classes at units.

  5. Hold LTO product training classes at the units before the product live date.

  6. Participate in unit staff meetings.

  7. Oversee team member certifications.

  8. All staff or server meetings held monthly-10 c's 5 s's.

  9. Ensure all team members follow Capstone Concepts' uniform standard.


Terminations:



  1. Check termination paperwork. Make sure all reporting protocols were met. If a key holder leaves make sure door locks and safe codes were changed.

Financial:



  1. Follow up and verify all cash deposits are made daily. Verify safe balances every quarter.

  2. Sign off on all invoices submitted to the office for payment.

  3. Check weekly paperwork to ensure accuracy of, invoices, Safe Sign off, Tip out report, DSR, labor reports and anything else required by the office before it is turned in.

  4. Ensure all team members are executing LSM and capturing any offerings or coupons properly.

  5. Participate in writing yearly budgets with COO, Controller and management team.

  6. Follow up on food cost issues and implement plans to be under gap by .6%.

  7. Spot check period food inventories.

  8. Audit re-fire report and daily checks to ensure no theft is happening.

  9. Review P&Ls with team each period.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager III Store 7994

Advance Auto Parts

Posted 3 days ago

VIEW JOBS 3/5/2021 12:00:00 AM 2021-06-03T00:00 Career Description Job Description Primary Responsibilities * Achieve overall store sales goals and service objectives * Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans * Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members * Ensure execution of all inventory and operational standards * Coach all Team Members to deliver on Customer expectations (DIY and Professional) * Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster a respectful environment for both Customers and Team Members Secondary Responsibilities * Provide DIY service including battery installation, testing, wiper install, etc. * Assist District/Region in other functions upon request Success Factors * Friendly communication * Ability to locate and stock parts * Safety knowledge and skills * Ability to become ASE P2 certified or ASE ready equivalent * Ability to execute and train project and product quality recommendations * Advanced parts lookup and sourcing * Ability to source from numerous places including special order, FDO, second source, etc. * Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services * Ability to execute and train inventory systems and store equipment * Ability to execute and train POS and Parts lookup systems * Ability to review and analyze P&L statement * Ability to recruit, select, hire and develop quality Team Members * Ability to build and grow relationships with Professional Customers Essential Job Skills Necessary for Success as a General Manager * Working knowledge of automotive systems preferred * Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management * Use Microsoft software effectively (Word, Excel required; PowerPoint preferred) * Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent * Ability to review and analyze business reports, such as profit and loss statement (P&L) * Hold others accountable, inspect work quality and give feedback in a way that is inspiring * Ability to work an assortment of days, evenings and weekends as needed Prior Experience that Sets a General Manager up for Success * 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment * Successful experience managing profitability; proven financial and business acumen Education, Certificates, Licenses, Registrations High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred. Must have a valid driver's license ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. AAPRTL Advance Auto Parts Knoxville TN

First Watch General Manager

First Watch Restaurants