First Watch Assistant General Manager

First Watch Restaurants Knoxville , TN 37902

Posted 1 week ago

Capstone Concepts - Franchisee of First Watch

#capstoneconcepts

We offer extremely competitive benefit packages; $55k plus included in total compensation.

First Watch is the fastest growing Breakfast, Brunch, and Lunch concept in the country with over 400 units. Capstone Concepts has 8 franchised locations in Tennessee and one under construction in Asheville, North Carolina. The Asheville location will be opening in the fall of 2021 at the Biltmore Village. We are looking for team members!

CURRENT LOCATIONS:

Knoxville / Johnson City, TN = 5

Chattanooga, TN = 3

Asheville, NC / Biltmore Village = 1 (opening Fall of 2021)

FUTURE LOCATIONS:

Knoxville / Johnson City, TN = 3 more

Chattanooga, TN = 2 more

Asheville, NC = 2 more

The Assistant General Manager's primary purpose is to assist the General Manager in developing restaurant management and hourly staff to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or culture of the concept.

A successful manager will demonstrate the following competencies required to achieve the desired "outcomes" from their contributions to the mission statement:

ESSENTIAL DUTIES:

Culture and Management:

1.Ensure daily time keeping is accurate.

2.Set standards so unit achieves a 95% or better health and Steritech inspection.

3.Follow weekly schedule. No overtime.

4.Be ready for white glove inspections.

5.Provide hands-on leadership when working in unit. Work positions and provide feedback daily.

6.Check weekly paperwork to ensure accuracy before it is turned into the office.

7.Ensure daily paperwork is completed. Follow up on DSR RED items to ensure we are meeting standard.

8.All produce and food orders completed on time. No more than 7 days on-hand food in the unit.

9.Handle all complaints in a manner that aligns with our culture of service.



  1. Work with marketing on initiative rollouts and event preparation.

  2. Create ways to increase No-Wait and Sunny Club sign ups.

  3. Handle all complaints in a manner that aligns with our culture of service.

  4. Write and execute a TTD list. The 12-24-36 hour rule.


Hiring:



  1. Assist General Manager or Assistant General Manager in making sure all new hire processes are followed and paperwork is submitted to the office in a timely manner.

Training, Development, and Retention:



  1. Ensure all policies and procedures around training for new hires are being followed.

  2. Participate in certification of team members.

  3. Develop Black Hat and Black Apron team members.

  4. Develop your replacement.

  5. Participate in bi-weekly manager meeting to set and enforce standards.

  6. Ensure all team members follow Capstone Concepts' uniform standard.


Terminations:



  1. Complete all terminations per the Exit Interview process and submit to the office within a week of last day worked.

Financial:



  1. Follow up and verify all cash deposits are made daily.

  2. Ensure unit has proper supplies while maintaining period budget.

  3. Audit re-fire report and daily checks to ensure no theft is happening.

  4. Follow up on food cost issues and implement plans to be under gap by .6%.

  5. Bi-weekly food inventory completed with unit manager. If Gap is greater than .7%, weekly food inventories completed.

  6. Hit or exceed period budget.


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First Watch General Manager

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VIEW JOBS 5/7/2021 12:00:00 AM 2021-08-05T00:00 Capstone Concepts - Franchisee of First Watch #capstoneconcepts We offer extremely competitive benefit packages; $70k plus included in total compensation. First Watch is the fastest growing Breakfast, Brunch, and Lunch concept in the country with over 400 units. Capstone Concepts has 8 franchised locations in Tennessee and one under construction in Asheville, North Carolina. The Asheville location will be opening in the fall of 2021 at the Biltmore Village. We are looking for team members! CURRENT LOCATIONS: Knoxville / Johnson City, TN = 5 Chattanooga, TN = 3 Asheville, NC / Biltmore Village = 1 (opening Fall of 2021) FUTURE LOCATIONS: Knoxville / Johnson City, TN = 3 more Chattanooga, TN = 2 more Asheville, NC = 2 more The General Manager's primary purpose is to develop restaurant management and hourly staff to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or culture of the concept. The General Manager is responsible for the success of the operation within their control. ESSENTIAL DUTIES: Culture and Management: 1. Develop and maintain a culture of accountability, integrity, service and trust where team members understand their roles and customers are priority. 2. Develop a management team for future growth. Always be conscious and aware of talent and opportunities to "grow your employees." 3. Set standards so all units achieve a 95% or better health and Steritech inspection. 4. Ensure all policies and procedures, whether HR, Safety, Financial or Operational in nature are being upheld in the unit daily. 5. Provide hands on leadership when working in units. Work positions and provide feedback. 6. Check weekly schedules to ensure they are written correctly and posted on time. 7. Perform period Unit Evaluations. Post on One Drive. 8. All equipment working all the time. Send approval email to get all equipment fixed. 9. Insure we are growing the Email club sign up. 10. Handle all complaints in a manner that aligns with our culture of service. 11. Work with marketing on initiative rollouts and event preparation. 12. Coach team members on negative SMG, and social media feedback. 13. Participate in bi-weekly First Watch calls. 14. All produce and food orders completed on time. No more than 7 days on-hand food in the unit. 15. Bi-weekly food inventory completed. If Gap is greater than .7%, weekly food inventories completed. 16. Create ways to increase No-Wait and Sunny Club sign ups. 17. Be ready for white glove inspections. 18. Be accessible even on your off days. During vacation have a plan in place so you are not interrupted. 19. Write and execute a TTD list. The 12-24-36 hour rule. 20. Communicate effectively, keeping the COO informed. Hiring: 21. Ensure units are staffed with qualified team members at all levels. 22. Ensure hiring policies and practices are followed. 23. Perform second interview on all cooks and servers. Make recommendations for new hires. 24. Check People Matter daily for new hourly Employees. Training, Development, and Retention: 25. Develop Black Hats and Black Apron team members. 26. Develop a management team for future growth. 27. Hold bi-weekly manager meeting to set and enforce standards. 28. Hold training classes at units. 29. Hold LTO product training classes at the units before the product live date. 30. Participate in unit staff meetings. 31. Oversee team member certifications. 32. All staff or server meetings held monthly-10 c's 5 s's. 33. Ensure all team members follow Capstone Concepts' uniform standard. Terminations: 34. Check termination paperwork. Make sure all reporting protocols were met. If a key holder leaves make sure door locks and safe codes were changed. Financial: 35. Follow up and verify all cash deposits are made daily. Verify safe balances every quarter. 36. Sign off on all invoices submitted to the office for payment. 37. Check weekly paperwork to ensure accuracy of, invoices, Safe Sign off, Tip out report, DSR, labor reports and anything else required by the office before it is turned in. 38. Ensure all team members are executing LSM and capturing any offerings or coupons properly. 39. Participate in writing yearly budgets with COO, Controller and management team. 40. Follow up on food cost issues and implement plans to be under gap by .6%. 41. Spot check period food inventories. 42. Audit re-fire report and daily checks to ensure no theft is happening. 43. Review P&Ls with team each period. First Watch Restaurants Knoxville TN

First Watch Assistant General Manager

First Watch Restaurants