First Texas Honda Service Advisor (2335)

Continental Automotive Group Austin , TX 78719

Posted 2 months ago

Diagnosis and Repair Service Advisor Compensation:

  • Commission based

  • Training pay of $5k/month for the first 8 weeks

  • This is approximately 53 hours a week

  • Expected salary of $90k +/- $20k

  • Depends on experience and how hard you're willing to work!

Maintenance Advisor Compensation:

  • Commission based

  • Training pay of $3.5k/month for the first 8 weeks

  • This is approximately 55 hours a week

  • Expected salary of $90k +/- $10k

  • Dependent on experience

NO ADVISOR EXPERIENCE IS REQUIRED!

The Service Advisor is the primary liaison between the Service Department and it's customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Honda vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.

The primary duties and responsibilities of the Service Advisor include but not limited to:

  • Greeting customers promptly on the service drive and in the lobby

  • Obtaining accurate customer and vehicle information

  • Reviewing vehicle repair history

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend needed maintenance

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establishing a method of payment

  • Explaining all completed work and charges to customers

  • Monitoring the progress of each vehicle throughout the day and updating customers regularly

  • Answering customer's phone calls, emails with the highest level of response and attention

Qualifications:

  • Professional appearance and demeanor at all times

  • Punctuality in reporting to work

  • Basic product knowledge

  • Comfortable being on your feet all day

  • Ready to put in long hours (53-55 hours a week)

  • Adaptive to change

  • Driven in sales AND customer satisfaction

  • Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Required license or certification:

  • Must have valid driver's license with clean driving record.

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

  • Employer Paid Dental Insurance

  • Employer Paid Life Insurance

  • Employer Paid Medical Insurance

  • Employer Paid Health Savings Account Contribution

  • Employer Paid Wellness Clinic (512) 381-3578

  • Employer Paid Flu Vaccinations Every Fall

  • Employer Percentage Matching for 401k

  • 14 Paid Time Off Vacation Days/Year (1-9 years)

  • 19 Paid Time Off Vacation Days/Year (10+ years)

  • Annual Christmas Bonus Based on Tenure

  • Annual Christmas Party

  • Annual Employee Appreciation Dinner

  • Employee Vehicle Purchase Program

  • Employee Discounts on Collision Repair, Parts, and Service

  • Bi-Weekly Pay Periods, Paid on Fridays (hourly employees)

  • Holidays: Thanksgiving, Christmas & New Years

  • Employer Paid Lunches Every Saturday

  • Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

  • Access to In-House Insurance Agency

  • Access to In-House Marketing Agency

  • Voluntary Life Term and Whole Insurance

  • Voluntary AFLAC Supplemental Coverages

  • $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.


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First Texas Honda Service Advisor (2335)

Continental Automotive Group