Do you share Hornblower's passion for providing amazing experiences? If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?
The successful First Mate is responsible to maintain the appearance of the vessel which includes directing daily activities of the crew, cleaning, some custodial work, and assisting with docking and undocking; will uphold the strictest safety standards for guests and crew; and will maintain a professional and friendly manner consistent with Our Service System.
The successful First Mate will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the marine operations team.
Essential Duties & Responsibilities:
Provide direction to daily activities of crew
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Maintain the cleanliness and safety of all common areas
Sweep, mop, and wash down decks to remove dirt, and debris, using brooms, mops, brushes, and hoses
Load or unload materials from vessels
Handle lines to moor vessels to pier
Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
Operate and maintain ship equipment such as engines and generators, winches, and HVAC systems
Chip and clean rust spots on decks, superstructures, and sides of ships, using wire brushes and hand or air chipping machines
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Additional job duties assigned
High school diploma or equivalent required
Must be at least eighteen (18) years of age
At least one (1) to three (3) years' maritime experience OR one (1) year mechanical experience
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Energetic and enthusiastic personality essential
Must possess a service orientation - actively looking for ways to help others
Will work for extended periods of time without sitting
Required to lift furniture and other heavy items such as provisions up and down stairs.
Required to throw mooring lines from ship to pier
Will be required to be available for work on all major holidays
Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.