First Deputy Commissioner

The New York City Taxi and Limousine Commission (TLC) is the nation's largest for-hire transportation agency, licensing and regulating the City's yellow and green taxicabs, for-hire vehicles (including apps like Uber and Lyft), commuter vans, and luxury limousines.

TLC develops and enforces rules to promote safety, transparency, and accessibility, and works to promote consumer and driver protection for a vital mode of transport in New York City. TLC licenses approximately 180,000 drivers and 100,000 vehicles. TLC-licensed vehicles are inspected for safety and emissions at TLC's Woodside Inspection Facility. TLC-regulated drivers, vehicles, and businesses move about a million people a day. The Commission's Board consists of nine members, eight of whom are unsalaried Commissioners. The salaried Chair/ Commissioner presides over regularly scheduled public commission meetings and is the head of the agency, which maintains a staff of approximately 500 TLC employees. To learn more about the TLC, please visit: www.nyc.gov/taxi

Job Description

TLC is seeking an individual with significant experience in agency operations and management with knowledge of Finance, Human Resources, and Information Technology to serve as First Deputy Commissioner (FDC). The FDC will be responsible for the daily operational performance of the TLC, including overseeing the key operating Divisions such as Finance and Programs, Human Resources and Information Technology. The FDC will report to the Commissioner/Chair and also work closely with the Chief of Staff to help the agency perform at its highest level, provide outstanding customer service to TLC licensees and industry stakeholders, meet regulatory requirements, and advance TLC's strategic goals. The FDC will be one of the Commissioner's closest advisor's and will be a key partner in interagency projects and in interactions with the Mayor's Office, other levels of government, and elected officials.

The selected candidate will interact with every area of the organization and will provide leadership, direction and oversight to all six Division's within the TLC as follows:

Direct oversight over the following divisions:

1.Finance and Programs

2.Operations, People and Innovations (OPI)

The FDC will also work on special projects and initiatives to improve overall agency operations in the following divisions:

1.Legal and Prosecution

2.Licensing and Standards

3.Uniformed Services Bureau (which includes Enforcement and Safety and Emissions).

4.Policy and Community Affairs

Each of the six Divisions are led by a Deputy Commissioner. The selected candidate will focus on direct leadership and oversight of two Divisions: Finance and Programs and Operations, People and Innovations (OPI) which includes Human Resources and Information Technology.

The FDC is responsible for:

• Fosters a positive working environment and culture of innovation, using data-driven decision-making to drive performance improvements.

• Advises the TLC Chair/Commissioner on all matters related to the operational management of the agency,

• Coordinates the work of all six Division's to ensure efficient and effective operations, and delivery of agency objectives.

• Oversees and leads the Finance and Programs Division including Budget, Procurement, and Programs such as the Medallion Relief Program, the Taxi Improvement Fund (TIF), and Accessible Dispatch

• Oversees and leads the Operations, People and Innovations (OPI) Division, including Human Resources, Information Technology and Operations which involves coordinating the $179 million renovation of TLC's Woodside facility.

• Ensures overall implementation of the agency Strategic Plan and Divisional Strategic plans.

• Develops strong working relationships with industry members, community representatives, elected officials and staff at other City agencies.

• Represents TLC in community town halls and in meetings with representatives of industry groups and advocacy organizations.

The FDC will also represent the Agency at meetings with community officials and the public, some of which occur during evenings and weekends

Minimum Qualifications

1.A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2.A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

At least 10 years of experience in a senior leadership role or a combination of 10 years' experience in public-serving infrastructure or process-management operations, with a proven track record of successful change management initiatives, strategic planning, performance measurement, and continuous quality improvement. The selected candidate will be subject to a background check and vetting by the Mayor's Office of Appointments.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.