Summary: The First Assistant is a full-time salaried employee. The First Assistant must understand the overall operation of the location. This includes proactively leading the team to ensure achievement of business goals in revenue, expense, profitability, guest satisfaction, inventory control, and employee morale as well as acting as a representative of Regal in a way that is consistent with our mission statement and policies.
Essential Duties and Responsibilities include the following. Other duties as assigned.
Regular and consistent attendance
Must be of legal age to sell and/or serve alcohol per state and/or local laws
Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
Ensure all cash management policies and procedures are adhered to always
Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents
Comply with all food safety rules, laws, protocols, and standards. Adhere and maintain all Health Department rules and regulations
Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols
Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee
Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed
Train kitchen staff in specific positions and cross-train as needed.
Ensure required alcohol certification and training are current where applicable
Properly administering all required paperwork and upholding all company policies
Maintain projection and sound technology to ensure impeccable sight and sound experience for guests
Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
Ensure facilities are cleaned and maintained consistent with Regal standards every day
Direct kitchen and bar maintenance and sanitation program
Ensure proper use of all equipment
Schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects
Supervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects
Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
Maintain accurate inventory controls for all food and beverage supplies, janitorial supplies
Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products
Control inventory, shortages, and spoilage levels and investigate inconsistencies
Conduct full weekly inventories
Create schedules for staff to ensure staffing levels meet the demand while controlling labor costs
Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable
Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
Ensure that all food and beverage items are consistently prepared and server per Regal's recipes, portioning, cooking and serving standards
Ensuring guest satisfaction smile, greet, and thank all guests.
Take prompt, appropriate action to turn dissatisfied guests into repeat guests
Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels
Respond personally to guest questions and complaints
Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment or accountability deemed applicable by Regal
Keep updated on recipe changes
Measure and assemble ingredients for menu items
Ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards
Expedite food from the kitchen
Collaborate with the managers and cooks to prepare meals
Properly store food items at appropriate temperatures
Knowledge and compliance with all food safety rules, laws, protocols, and standards.
Adhere and maintain all Health Department rules and regulations
Rotate stock items as per established procedures
Restock kitchen for subsequent shifts
Ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift
Maintain a "clean as you go" approach throughout shift
Knowledge and compliance of dress code
Maintain excellent personal hygiene
Ensure lost and found items are handled in accordance with Regal policy
Abide by all federal and state laws regarding breaks and/or meal periods
Completed or in the process of completing the management certification program
Must be SDS trained
Obtain food handlers card where applicable
Obtain ServSafe Food Manager Certification
Reviewed and understand the Regal Operations Manual
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Degree in Business and/or equivalent, two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept. Experience in high volume hospitality environment.
Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Possess good public speaking skills. Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc. Listen effectively, respond clearly and directly, and ability to explain information to others.
Perform calculations with speed and accuracy, and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions. Take action beyond what is necessarily called for, and perform tasks with a minimal amount of supervision. Perform under pressure and/or opposition.
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets. Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail. Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others. Establish goals, budget time, and set priorities to achieve desired objectives. Continually set a standard of professionalism for others to follow and install leadership traits in subordinate employees.
Directly supervises an unspecified number of employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Regal Cinemas Corporation