Fire Service Coordinator

Unleash your potential with the FireMaster team!

As a leader in Fire Suppression Services we strive to provide our employees with an experience, focused on supporting their physical, financial and emotional wellbeing. Join the Fire Master family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal

resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

What you will do

Primary responsibilities include general customer service/call intake. Clerical, counter sales, paper flow from service tech. Inventory control- enter and relieve, transfer material. Enter weekly, monthly, quarterly reports. Other duties and/or special projects as requested by TSM or Inspection Manager.

How you will do it

• Scheduling and optimization of area fire systems service.

• Pull inspection reports as requested.

• Review and clear on hold report for inspections.

• Demonstrate the ability to prioritize scheduling backorders in addition to resolving customer issues.

• Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities.

• Procuring outside resources if required.

• Perform other duties as directed by TSM or Inspection Manager

• Maintain compliance records for AHJ's, MSHA, Insurance, Good Standing reports etc.

What we look for

Required:

• High School diploma or equivalent.

• Computer literacy with working knowledge of Windows based computer applications.

• Strong Excel and Word skills.

• Strong oral and written communication skills.

• Ability to handle a high volume of customer calls.

• Must be comfortable with a fast paced environment.

Preferred:

• Two years dispatching and/or customer service experience preferred.

• Scheduling experience preferred.

• Experience working directly with any field teams is a plus.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.