Fire Protection Service Leader - Houston, TX

Fire Protection Service Leader

Houston, TX

American Fire Protection Group (AFPG) is a people-first company with a proven track record of investing in our teammates. Our purpose of "Building Great Leaders" is at the forefront of everything we do.

AFPG is powered by APi Group - a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide. Being a part of an organization like APi Group has many benefits, including highly competitive pay, industry leading benefits and perks, and extensive learning and development opportunities.

We often hear companies claim they are a "family" not just a "company." We strive to be a company that prioritizes the family YOU already have waiting for you at home. Creating a healthy work-life balance and ensuring everyone makes it home safely is our top priority.

Benefits We Offer:

• Comprehensive Insurance coverage

• Health, Dental, Vision and More

• 401(k) Plan

• Matching %

• Employee Stock Purchase Plan

• Profit Sharing Plan

• Flex Spending (FSA) and HSA

• Wellness Program

• Employee Assistance Program

• Individual Development Plan (IDP) - Define your career goals and create a plan that make the goals attainable

• Growth opportunities through company sponsored leadership development courses and trainings

• Paid Time Off (PTO)

• Paid Holidays

• Parental Leave, Paid Pregnancy Medical Leave

• Tuition Reimbursement

• Annual Discretionary Bonuses

• Employer Paid Life Insurance

Fire Protection Service Leader Position

The primary purpose of this position is to oversee the Service Department. The Service Leader is responsible for driving profitable revenue, while positively leading and managing the Service Department staff, processes, and procedures. The Service Leader estimates and schedules service work, while working to continuously improve our customer experiences.

This position has a salary range of $70k-90k depending on experience

Job Responsibilities

• Lead and supervise both the field and office service teams.  This includes hiring, training, scheduling, performance evaluations, and disciplinary action.

• Creating, maintaining, and consistently ensuring an exceptional customer experience by working with employees, customers, and vendors

• Oversee service technician's workload and adjust schedules as needed to meet changing demands.

• Collaborate with cross-functional teams to ensure smooth operations and effective communication.

• Enforce existing and further develop standards and procedures to ensure consistent delivery of high-quality services.

• Handle customer concerns quickly and professionally to maintain customer relationships.

• Ensure that service strategy aligns with overall business objectives and company mission, vision, and values.

• Track and analyze service metrics to identify areas for improvement.

• Promote safety above all else. Set the team up for success with proper equipment and perform routine safety audits of field personnel.

• Review and approve payroll.

• Estimate service work, order parts, and coordinate with vendors as needed.

• Available as backup support for your branch's scheduled Emergency Service technician.

This job is ideal for someone who is:

• Detail-oriented: Notice and remember minor details.

• Flexible: Can move fluidly from one task to the next.

• People-oriented: Enjoys interacting with others.

• A skilled communicator.

• Independent: Enjoys working with little direction.

• Analytical: Understands the reasoning behind your processes.

• Organized: Can organize your thoughts and procedures.

Job Qualifications

• College degree preferred and 2+ years of relative managerial experience, or 5+ years of relative Life Safety and managerial experience.

• Intermediate level skills with Microsoft Office 365.

• Strong computer and phone skills.

• Understand NFPA (National Fire Protection Association), building and fire codes.

• Ability to communicate effectively; both verbally and in writing.

• Valid driver's license; in accordance with company policy required.

• Able to pass a post-offer drug test and background check.

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