Fire CAD User Technology Specialist

ABOUT THIS POSITION

The Phoenix Fire Department is committed to providing the highest level of public safety services to our community. We protect lives and property through fire suppression, emergency medical and transportation services, disaster services, fire prevention, and public education. Our members will Prevent Harm, Survive, and Be Nice!

The Fire CAD User Technology Specialists provide direct support of the hardware, operating system and software related to the mission critical Computer Aided Dispatch (CAD) system and its sub-systems. The position works as a member of the CAD System's Support Team under the direction of the Fire CAD System Administrator (Senior IT System Specialist). The team is responsible for support of the 24/7 Fire Department CAD system and integration to CAD mobile data terminals (MDTs), emergency response alerting systems, and other auxiliary systems. The User Technology Specialist will assist with system administration and configuration of the CAD system, along with analyzing, diagnosing, and fixing issues as they arise with the CAD system and its peripheral systems. They will provide first and second level support to CAD system users including the member dispatch agencies and the 29 jurisdictions serviced by them.

Responsibilities include, and are not limited to:

• Daily support of 24/7 mission critical CAD software, including identifying, analyzing, and resolving application problems quickly while minimizing user impact and downtime.

• Integrally participating in Fire CAD Modernization Project (in progress) through learning, configuring, testing, and supporting next generation CAD software.

• Learning and maintaining a complete understanding of the CAD functionality and dispatch policy management techniques, including emergency response dispatch protocols for various Fire Agencies.

• Utilizing database queries, batch processes, and scripting to extract and modify database information.

• Working closely with other Technical Services team members, including networking and server teams, on software and/or hardware projects that modify and/or enhance the CAD system or any of its subsystems, and to diagnose, troubleshoot, and test issues.

• Working with contracted hardware maintenance vendors, when applicable, to resolve and fix any hardware related issues.

• Assisting in writing documentation, both for technical users and end users.

• Providing off-hours backup support for CAD Support staff when requested.

This position is from Monday through Friday and may work more than forty (40) hours to perform assigned duties, which can include weekends, evenings, early morning hours, and/or holidays. Employees do not have a hybrid/teleworking option due to the nature of Fire Department operations.

IDEAL CANDIDATE

• Conceptual or working knowledge of servers, storage, and/or networking concepts.

• Ability to work in a team environment.

SALARY

Pay Range: $29.58 to $48.19 per hour.

Hiring Range: $29.58 to $41.63 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.

• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information

• 401(a) and 457 plans with employer contributions

• Choice of generous medical HMO, PPO, or HSA/HDHP plans

• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan

• Wellness incentive of up to $720 annually

• Dental, vision, and life insurance options

• Employer paid long-term disability

• Free Bus/light rail pass

• Tuition reimbursement program up to $6,500 per year

• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days

• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period

• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software.

• and course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.

• Other combinations of experience and education that meet the minimum qualifications may be substituted.

• The City job description can be found here.

• All finalists for positions are subject to a criminal background check applicable to the department or position.

• For information regarding pre-screening and driving positions, click here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• One year of experience using scripting, batch processes or database queries.

• One year of experience configuring or testing software.

• One year of experience interfacing with software end users.

• One year of experience creating documentation for end users or technical staff.

• Experience working with CAD systems.

• Experience working with public safety agencies.

RECRUITMENT DATES

Recruitment closes July 17, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.

• If you are in need of computer resources, click here for free options.

• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.

• Explore other Employment Opportunities with the City of Phoenix.

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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

REFERENCE

User Technology Specialist, JC:09800, ID# 54798, 7/1/2024, USM, AW, Benefits:007

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.