Fintech - Senior Technical Account Manager

WHO WE ARE

We provide a modern payroll solution that serves America's largest Employers. Our product focuses on giving our customers the ability to build native, automated, and flexible payment experiences.

Backed by over $30 million in funding by top investors such as Y Combinator, Spark Capital (Marqeta, Coinbase, Affirm), and Robinhood's Founder; Vlad Tenev, we are projected to be a forerunner in payroll with an industry amassing billions of dollars in untapped revenue.

ROLE REQUIREMENTS

• You have 6+ years of experience in sales engineering, solutions engineering, or technical account management, with 8+ years of total work experience at tech companies

• You will work out of our San Francisco office, on a hybrid schedule (Tue-Thurs in office)

• You are able to understand and explain technical concepts to customers

• You enjoy working with the customer directly, and spending most of your day on live calls learning from users

• You thrive in an ambiguous environment with a high degree of autonomy

• You have a process-oriented mindset and ability to drive consensus across cross-functional teams and drive projects to completion

• You enjoy interacting with internal and external stakeholders and can draw insights and takeaways from disparate conversations

NICE-TO-HAVE

• Prior experience in customer facing roles at startups in the API, fintech, or HR tech space

• Prior experience in cross-selling/up-selling customers

ABOUT THE ROLE

Zeal customers are enterprises (gig companies, staffing companies, etc.) who use a combination of APIs and white labeled components to build their dream workforce payment experiences. In your role you will serve as a go-to contact for our customers for everything from implementation, go-live, launching new products and more. This role will also report directly to the CEO at Zeal, where you will serve as their right-hand for all customer-related motions.

SOME THINGS YOU MAY BE WORKING ON

• In partnership with business + product leaders, identify and accelerate the strategy, implementation, program management, and operationalization of key partner initiatives across several verticals at Zeal

• Own the relationships with our partners, and advocate for them internally. Understand their problems and execute on the solution

• Partner will solutions engineers on Zeal to solve technical problems for customers and build helpful technical guides for how they can

• Provide intellectual leadership through business analyses to develop concrete solutions or recommendations for our partners

• Develop strong cross functional relationships across Zeal's and our partner's leadership teams, becoming a trusted thought partner on all things program management, fintech, and partner growth

• Ideate with the Program Management Team and execute on initiatives to drive-down integration time, reduce integration churn, and increase customer NPS + resign percentages.

ZEAL CULTURE

Zeal is located in the Union Square district of San Francisco. We like to describe our work culture as "work-hard, play moderate". We hire hard-working, talented, and dedicated individuals who bring their authentic true selves to work. Above all else, we value team players who know how to effectively communicate and collaborate with their peers to create a productive yet fun work environment.

Zealots (Zeal employees) are known to enjoy designing custom Slack emojis, afternoon tea/boba runs, dad jokes before All Hands, and getting competitive at the company's annual "Payroll Jeopardy" game.

OUR BENEFITS

• 100% coverage health, dental and vision

• Competitive salary and equity for all employees

• Free snacks and drinks

• Team lunches and happy hours

• Awesome Zeal Swag

OUR COMPENSATION & PHILOSOPHY

The range for this role is between $140,000-$180,000 for California-based candidates.

Check out our Job Leveling, Salary, and Equity Guide to learn more!

OUR INTERVIEW PROCESS

This is our process for most of our roles, but sometimes stages are subject to change from time-to-time, but we will definitely notify you of the change ahead of time.

Step 1: Chat with the hiring manager

Step 2: Chat with one of our founders

Step 3: Take-Home Assignment

Step 4: Presentation/Final Interview with the team

Our company (Puzzl Group, aka Zeal) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.