One Nevada Credit Union in Reno, Nevada has an opening at our Plumb Lane Branch for a Financial Services Representative!
The Financial Services Representative II performs all loan interviewing and processing, new accounts, paying/receiving member transactions, greets and directs members, and cross-sells Credit Union products and services.
ESSENTIAL JOB FUNCTIONS
DUTIES AND RESPONSIBILITIES
Financial Services 60%
Receives, reviews, and completes documentation for all new products and services as well as existing accounts;
Conducts all paying/receiving transactions, data entry, and records all pertinent information accurately and thoroughly;
Follows internal control procedures for production of debit/ATM cards;
Promotes and achieves quality sales to attain Credit Union goals and objectives;
Receives and responds to member inquiries, research requests, and member issues in a timely manner;
Follows Internal Control procedures to accurately process fraud claims; provide members direction for processing fraud claims.
Completes transactions data entry/changes and documentation in an accurate and timely manner;
Interviews members to determine their financial services needs;
Protects the Credit Union from potential loss via interview process and document review.
Authorizes fee refunds within approved limits;
Controls, maintains, and secures all cash and consignments as assigned within established limits;
Balances daily transactions in an accurate and precise manner;
Completes data entry, performs transactions, opens and closes IRA accounts and certificates;
Assists with opening and closing procedures at assigned branch;
Trains new Financial Services Representatives in all financial services transactions and procedures;
Approves and establishes Credit Union membership for qualified applicants; and
Provides problem resolution and troubleshooting for members with minor technical issues on mobile applications and online;
Reviews VISA debit and network applications to provide members with problem resolution;
Makes out-going calls to members regarding marketing campaigns;
Participates in business development efforts for select groups as well as participate in community relation events when required;
Promotes all ancillary products such as Investments and mortgages to members through the use of quality referrals.
Answers general questions concerning online systems, personal computers and phone applications as needed.
Practices and maintains high awareness of member confidentiality and all security, safety and internal control procedures.
Completes annual training requirements and stays current with all assigned online classes;
Completes debit card, withdrawal limit increases and wire transfers within established limits.
Receives, reviews, enters, generates, and processes loan applications for consumer loans;
Communicates loan decisions to members in a timely manner;
Approves share and certificate loans, within established limits;
Completes loan documentation, including inspection of collateral;
Reviews documents with applicant and disburses loan;
Provides quality control for loans;
Sells insurance products such as; debt cancellation, mechanical breakdown and Gap coverage;
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Thorough knowledge of all products and services offered by the Credit Union;
Working knowledge of loan and member service policies and procedures;
Working knowledge of loan interviewing skills and techniques;
Thorough knowledge of cash handling procedures and techniques;
Skill in the operation of a calculator, fax machine, and various office equipment;
Skill in the operations of a personal computer to include Internet/ Intranet, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software programs;
Ability to quickly learn new online systems and procedures as implemented;
Ability to prioritize work flow and handle multiple tasks;
Ability to effectively cross-sell Credit Union products and services;
Ability to make sound decisions regarding exceptions to member accounts;
Ability to establish and maintain effective working relationships with co-workers and members;
Ability to effectively communicate verbally;
Ability to prioritize tasks and multi-task.
Ability to train other employees;
Ability to maintain regularly scheduled attendance;
Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor.
EDUCATION AND EXPERIENCE
A high school diploma or GED equivalent, plus one year experience with a financial institution or high volume cash handling business. Must successfully complete Financial Services and Success training within six months of position acceptance.
One Nevada Credit Union