Financial Services Representative II

Cape Cod Five Cents Savings Brewster , MA 02631

Posted 3 months ago

GENERAL SUMMARY: In this customer facing role, the Financial Services II will provide exceptional customer care to the Bank's customers assisting them with daily transactions, inquiries, problem resolution and basic banking transactions at a full-service Cape Cod Five Retail Bank location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

  • Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)

  • Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures

  • Performs basic banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption

  • Safeguards customer trust by upholding duty of customer confidentiality

  • Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs

  • Must comply with all required regulations, guidelines, and policies

  • Timely completion of all assigned learning activities

  • Actively participate in branch meetings and one-on-one coaching sessions

  • Learns to fulfill all branch closing activities

  • Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner

  • Proficient in determining customer's existing and prospective financial needs and identifies referrals to other business lines (Investment Services, TAM, Commercial, Cash Management, etc.)

  • Maintain a working knowledge of product and service offerings including consumer, business, non-profit, retirement, Online Banking, BillPay, debits cards

  • Assists customers in preparing loan applications for home equity products and personal loans

  • Participation/volunteerism in community groups and events

  • Additional duties as assigned

EDUCATION, CERTIFICATIONS:

  • High School Diploma or G.E.D. required

  • Associates Degree or pursuing higher education degree

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum one year cash handling experience preferred

  • Minimum one year customer service experience

  • Eligible for NMLS registration

  • Prior customer relationship building experience

  • Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

  • Problem Solving

  • Relationship Building Skills

  • Proficient Verbal and Written Communication Skills

  • Critical Thinking Skills

  • Courage

  • Technology Savviness/Digital Enthusiast

  • Financial Comprehension

  • Adaptability and Flexibility

  • Sales Aptitude

  • Eager Learner

  • Learning Agility

  • Superior Customer Service

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Financial Services Representative II

Cape Cod Five Cents Savings