Financial Services Payment Specialist

Irvine Company Irvine , CA 92617

Posted 6 months ago

Position Summary:

Support the Financial Services function of the Customer Resource Center (CRC). Specific responsibilities will be similar to the Community Administrator role.

Job Duties:


  • Support apartment division by performing tasks currently performed by the sites, which may include but not be limited to:

  • Depositing and posting of checks; reviews and corrects discrepancies

  • Preparing and processing delinquent and eviction accounts

  • Complete ICFA move-in's, move-out's

  • Process FAS and FAS Revisions

  • Prepare files for collection and write-off

  • Work directly with sites as necessary in a support/customer service manner; promotes positive, proactive resident relations by working to make the living experience of the highest quality

  • Perform other related duties as assigned


  • Work in a team environment while also being able to work independently on certain tasks

  • Use of Microsoft products (including Word, Excel, Outlook, PowerPoint), as well as CRM applications (Pivotal, etc.) for department documentation and organization

  • Utilize apartment specific applications (OneSite, etc.)

  • Build and maintain strong and positive relationships with site associates being supported and Customer Care team

Minimum Qualifications / Other Expectations:

  • Strong organizational skills and detail-oriented

  • Self-starter, ability to work independently

  • Strong communication skills

  • Flexible to change and able to work in team environment

  • Able to deal with some ambiguity at beginning of assignment. The Financial Services team is new and the specific functions of the team are still being determined.

  • Demonstrate initiative and professionalism

  • Excellent customer service skills

About Us:

Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

With diversified operations throughout coastal California, Irvine Company plans and brings to life balanced, sustainable communities with a full range of housing, job and retail centers, schools, recreation and permanently preserved open space.

We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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