Support the Financial Services function of the Customer Resource Center (CRC). Specific responsibilities will be similar to the Community Administrator role.
Support apartment division by performing tasks currently performed by the sites, which may include but not be limited to:
Depositing and posting of checks; reviews and corrects discrepancies
Preparing and processing delinquent and eviction accounts
Complete ICFA move-in's, move-out's
Process FAS and FAS Revisions
Prepare files for collection and write-off
Work directly with sites as necessary in a support/customer service manner; promotes positive, proactive resident relations by working to make the living experience of the highest quality
Perform other related duties as assigned
ESSENTIAL JOB FUNCTIONS
Work in a team environment while also being able to work independently on certain tasks
Use of Microsoft products (including Word, Excel, Outlook, PowerPoint), as well as CRM applications (Pivotal, etc.) for department documentation and organization
Utilize apartment specific applications (OneSite, etc.)
Build and maintain strong and positive relationships with site associates being supported and Customer Care team
Minimum Qualifications / Other Expectations:
Strong organizational skills and detail-oriented
Self-starter, ability to work independently
Strong communication skills
Flexible to change and able to work in team environment
Able to deal with some ambiguity at beginning of assignment. The Financial Services team is new and the specific functions of the team are still being determined.
Demonstrate initiative and professionalism
Excellent customer service skills
Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.
With diversified operations throughout coastal California, Irvine Company plans and brings to life balanced, sustainable communities with a full range of housing, job and retail centers, schools, recreation and permanently preserved open space.
We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.