Financial Services Officer

Mechanics Bank is currently searching for a Financial Services Officer to join our team at our Oakland Branch.

The Financial Services Officer is a key contributor to the sales performance of a Retail Branch. Supports senior production staff to ensure branch and customer financial success, customer satisfaction, accurate performance reporting, and staff development. Achieves sales goals and financial targets for their branch. Ensures high quality processes and ethical sales in the branch. Retains and expands relationships with existing customers and promotes and develops new business. Identifies opportunities and sells a full suite of Retail Banking deposit and lending products to consumers and small businesses. Works directly with clients on complex consumer, business, and fiduciary account structures. Maintains excellent knowledge of compliance requirements, Bank policies and procedures, and Bank products and services.

What you will do:

• Has a superior understanding of consumer and small business deposit, treasury and credit products along with other internal and third party financial services. Ability to perform complex new account, lending, and service related transactions for customers while adhering to all Bank policies, procedures and banking regulations.

• Identifies and assesses customer needs and goals, offering Bank products and quality referrals to partners. Sources and develops new business by expanding and deepening relationships with existing and new customers. Assists the Retail Branch Manager with internal and external business development, while supporting ongoing management of the branch portfolio of customers.

• Assists customers with account maintenance, adoption of digital banking channels, and other complex account issues. Deepens relationships and resolves concerns presented by customers.

• Ensure exemplary customer service standards in the branch. Supports appropriate staffing and skill levels in branch to support customer and business needs. Address and resolve customer complaints or concerns promptly.

• Coordinates effective Retail branch operations and sales with the Retail Banking Services Officer, promoting teamwork, excellent customer service, cross-sales, and the promotion of Bank products and services. Ability to perform platform and operations functions including teller transactions, night deposit, cash control activities, assess transactions for risk and provide approvals and opening of new accounts. Review customer transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking customers. Prevents customers from becoming victims of fraud. Escalates concerns to management for resolution. Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers.

• Provides teller line support and performs routine teller transactions as needed. Responsible for maintaining and balancing a cash supply for transactions performed.

• Demonstrates leadership by modeling appropriate behaviors, provide coaching, feedback and developmental support. Leads daily huddles in conjunction with branch management and regular branch production meetings. Trains employees on cross-functions to ensure smooth operations of the branch and increased production.

• Represents the Bank in civic and community events to enhance the visibility and reputation of the Bank, and to expand business opportunities. Ensures active community participation and leadership, including CRA activities in the local community.

Who you are:

• High School Diploma or GED required or equivalent combination of education and experience.

• Minimum of 2 years of banking experience with an emphasis in sales required.

• Minimum of 1 year of leadership experience preferred.

• Notary license preferred.

• Thorough knowledge of Bank products and services, policies and procedures related to new accounts and sales functions.

• Thorough knowledge of small business and consumer credit principles and practices.

• Knowledge of State and Federal banking regulations as they relate to new accounts and operations functions.

• Leadership ability to supervise and to provide coaching and development.

• Skilled in dealing with customer issues in difficult situations.

• Ability to persuade, including the value and benefits of using the Bank's services and products.

• Excellent interpersonal skills, including customer service, listening, and responding appropriately to requests from customers.

• Outbound calling skills including prospecting, appointment setting, and sales presentations to decision makers.

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Pay Range: $23.00 - $32.00 hourly

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

• Please view Equal Employment Opportunity Posters provided by OFCCP here.

• To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit https://www.mechanicsbank.com/California-Consumer-Residents