Financial Services Manager

SUMMARY: The Financial Services Manager structures deals for clients, in compliance with finance lender guidelines and dealership policy, resulting in quick funding and high customer satisfaction.

ESSENTIAL JOB FUNCTIONS:

Sales Process

• Knows and implements dealership policies and procedures.

• When not conducting business, is seated at the sales desk.

• Works with sales management to effectively structure deals for maximum profit.

• Analyzes credit reports.

• Structures deals in accordance with lender and dealership guidelines.

• Performs credit interviews, prepares credit applications.

• Sells service contracts and ancillary products.

• Presents optional products via menu 100% of the time.

• Receipts deposits immediately.

Compliance

• Adheres to a standard of professional ethics and is respectful to customers.

• Knowledgeable of state regulations regarding finance and the Fair Credit Reporting Act.

• Never intentionally misrepresents a deal.

• Books out deals accurately. Never misrepresents equipment.

• Verifies accuracy of all material information on the credit application and submits to lender.

• Maintains confidentiality of customer information.

• Discloses financial information to customers.

Lender Relations

• Maintains good lender relations.

• Maintains a lender guide of programs currently used and obtains a working knowledge of them.

• Evaluates new lender programs.

• Goes over deals with lenders. Works all deals diligently.

Communication

• Maintains a clean and organized office.

• Communicates all problem deals to management immediately.

• Addresses missing stipulations communicated from lender immediately.

• Interacts with appropriate departments.

• Organizes meetings, trains and supervises sales staff of any changes in lending guidelines, regulations and the Fair Credit Reporting Act.

• Trains administrative personnel on assembling funding packages.

QUALIFICATIONS/EXPERIENCE:

• High school diploma or equivalent.

• Minimum 3 years' financial services experience, preferably in high volume recreational vehicles sales or auto sales.

• Ability to handle up to 75 deliveries per month.

• Ability to multitask and complete duties in a timely, efficient manner.

• Proficient in verbal and written communication skills.