Financial Services Insurance Guidewire Developer, Senior Associate

Pwc Columbus , OH 43216

Posted 3 weeks ago

A career in our Digital and Applications Design practice, within Application and Emerging Technology services, will provide you with a unique opportunity to help our clients identify and prioritise emerging technologies that can help solve their business problems. We help our clients design approaches to integrate new technologies, skills, and processes so they can get the most out of their technology investment and drive business results and innovation. Our team helps organisations align their business and operational requirements through the careful design of digital platforms and applications. You'll help our clients with application optimisation, strategic integration of custom packaged solutions like Enterprise Resource Planning and Customer Relationship Management, and roadmap development.


As a Senior Associate, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Managers and above

  • Train and lead staff

  • Establish effective working relationships directly with clients

  • Contribute to the development of your own and team's technical acumen

  • Keep up to date with local and national business and economic issues

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Certification(s) Preferred:

Guidewire functional certified in Policy Center, Billing Center and /or Claim Center

Preferred Knowledge/Skills:

Knowledge and demonstrated ability with Java or GOSU programming.

  • Knowledge and hands-on experience working with J2EE, Application Servers, XML/Web Services/ RDBMS.

  • Knowledge of P&C Insurance domain (Policy, Claims, and Billing applications as per product requirements).

  • Policy Center, Billing Center and/or Claim Center Integration development experience with relevant certification. Minimum Guidewire version is 7.x and above.

  • Previous experience with the design, development, modification and deployment of software, including object-oriented programming concepts Experience with Agile methodology, Source version control, and Release management.

  • Any experience leading a team of developers is a plus.

  • Working with offshore teams with different times is preferred.

  • Previous experience working a Middleware platform like Websphere ESB, MuleSoft, Webmethods or similar software platform is plus.

  • Previous experience designing, developing and deploying complex integrations working with Guidewire software and many multi-tier applications and systems.

  • Experience utilizing technical experiences in Java/Gosu to build and maintain integrations for multi-platform applications.

  • Previous work on various data structures and platforms from legacy flat files to complex relational models.

  • Previous experience with architecting and creating solution designs and effectively presents solution architecture with various options with estimates.

  • Previous experience implementing integration modules that can be reused, ensure loose coupling, easily scalable of various system and its components.

  • Previous experience developing GUnit/Junit tests for testing business logic.

  • Previous experience designing and developing batch processes inside Guidewire Centers and also external batch process that connects with Guidewire systems.

  • Ability to configure workflows based on business requirements and logic.

  • Ability to design and develop adapters and service APIs and Plugin components based on business requirements.

  • Experience resolving issues identified during testing of the various integration requirements.

  • Previous experience working with a development team using Agile methodology to deliver software.

  • Ability and prior experience assisting in GOSU and integrations code reviews, code cleanups and helping to perform sprint demos.

  • Experience organizing code merges and environment management tasks.

  • Experience performing minor and major Guidewire software upgrades.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Insurance Services Rep II PL


Posted 7 days ago

VIEW JOBS 12/7/2019 12:00:00 AM 2020-03-06T00:00 If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! * Insurance Services Representative, Personal Lines* About Us Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 72 company with a mission to keep our members, their loved ones, and their belongings protected. We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #54 among Fortune's 100 Best Companies to Work For. Your Team We are growing our Personal Lines Service team in Columbus. Personal lines provides service to our members, agents and business partners, delivering an easy, consultative experience at every touch point! We have fun here working together as a team while also valuing individual contributions. Intuition and initiative are the keys to ensuring customer satisfaction – effective resolutions are found during the first call, for every member. The main goal of the team is to deliver quality service and solutions that exceed our members' expectations. Reporting Relationships: You report to the Personal Lines Service Leader; you have no direct reports. About You So, you think you've got what it takes to make the cut? Personal Lines Insurance Service Reps are: * Go-getters committed to making sure the member has a resource to lean on when they need it most * Cool, calm, and collected (able to de-escalate a tough call effectively) * Out-of-the-box solution finders; resourceful * Resilient; up for the challenges of change * Dedicated to creating effortless member experiences * Comfortable talking with members about technical/billing information * Excited about working in a dynamic, fast-paced environment * Able to multi-task and navigate a PC with multiple screens * Enthusiastic about helping others, including team members * Interested in a career, not just a job! You should also have: * A high school diploma – and preferably some college coursework * One year of experience in customer service * General knowledge of insurance policies and business practices with excellent call skills * Willingness to become an expert on Nationwide's policies, systems, & products * The ability to obtain state licensing as required Job Summary A typical day in the life of a Insurance Service Rep: 1. Answering complex calls regarding insurance products 2. Using available resources to make policy changes, billing/policy questions, and payments as hassle-free as possible 3. Diagnosing member issues completely and efficiently while satisfying company guidelines 4. Processing necessary forms for requested changes 5. Participating in training for new technical/customer service concepts or cross-training in products lines and platforms 6. Jumping in to complete other tasks as needed Compensation & Benefits You receive a starting salary of $34,255/$17 hr with opportunities to increase pay based on performance. Other benefits include: * Enjoying time with your family/pets/yourself with up to 18 days of paid time off and 9–10 paid holidays per year * 10-15% shift differential on qualifying shifts * A 401k match and company-funded pension plan * Medical, dental, and vision insurance (part of our Wellness Program) * Up to $5250 in tuition reimbursement per year after your first year * Flexible scheduling opportunities * Excellent opportunities for growth and promotion * Network of diverse employee resource groups * Special discounts through Abenity along with a variety of other corporate discounts * On-site Cafeteria/Starbucks Café, On-site Nurse, On-site Gym (Zumba/Yoga classes!), Game Room, Sports Courts, and Walking/Jogging Trails Training & Work Schedule Your career at Nationwide begins on February 10th, 2020 with an award-winning 8-week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday- Friday, 8am-4:30pm for 8 weeks. After training available full time schedules are; * 5x8 Option 1 1:30pm-10pm M, T, W, F, SA ( THURS & SUN Off) * 5x8 Option 2 12:30pm-9pm M, T, W, TH and 8am-430pm SA ( FRI & SUN Off) * 4x10 Option 1 11:30am- 10pm M, TH, F and 11:45am-10pm SA ( TUE, WED & SUN Off) * 4x10 Option 2 10:30am-9pm M, T, F and 9:15am-7:30pm SA ( WED, THU, & SUN Off) These schedules will include a 15% shift differential on all hours worked. Job Conditions A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs may warrant the need for schedule flexibility and potential overtime. On the odd occasion, you may have to lift something more than 20 pounds. Equal Opportunity Statement Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Job Description Summary Responsible for providing an effortless customer experience through phone interaction in addition to e-mail, chat and text regarding personal lines insurance policies from customers, agents, third parties, and business partners while contributing to individual and team performance expectations. Provides first time final resolution and proactive solutions. Job Description Reporting Relationships: Reports to Personal Lines Customer Service Supervisor Core Duties and Responsibilities: * Owns the customer experience by answering foundational/moderate inbound phone calls, emails, or other contacts from customers, agents, third parties, and business partners who are inquiring about insurance products and policies. Work and make decisions with leader/subject matter expert oversight. * Apply personal lines insurance knowledge assist customers with foundational/moderate billing, credit and premium changes. * Provides a complete and accurate solution to the customers' questions so they don't have to call back. * Through issue diagnosis, minimizes transfers, escalations, and call backs by using all available resources and systems to make policy changes, answer policy and billing questions, take payments and provide requested documentation. * Offers customer interactions that are consistence with company policies. * Utilizes customer's information to promptly resolve issues and identify the right solutions in the first time final interaction. * Efficiently and effectively complete customer interaction follow-up work to process all requested updates. * Effectively navigate multiple computer systems while maintaining an engaging customer interaction. * Participate and pass required comprehension and competency testing in technical and customer service skills training to stay aware of current and best practices. * All other duties as assigned. Typical Skills and Experiences: Education: High school or comparable diploma; some undergraduate studies preferred. Experience: One year work-related customer service experience; high preference for experience in the insurance or financial industry. Knowledge: Basic knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. Skills needed for the role will be provided during training and onboarding. Skills/Competencies: Issue diagnosis, issue resolution, compliance focus, active listening, and customer advocacy. Time management, schedule dependability, basic math skills and ability to interact in a co-hort learning environment is crucial. Customer service mindset. Customer specialist own the experience, advocacy and are customer centric. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the Manager and Human Resources. Job Conditions: Overtime Eligibility: Nonexempt (Eligible) Working Conditions: Call center environment; may include 24/7/365 hours of operations. Role requires thorough training and onboarding that may differ from hired hours. Extended periods of sitting/using personal computer and phone. Non-standard hours may be required based on customer demand resulting in phone or other contact volumes. Flexible work options may be available after successful performance is obtained. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Nationwide Columbus OH

Financial Services Insurance Guidewire Developer, Senior Associate