Financial Services Consultant

Summary/Objective

The Financial Services Consultant produces additional revenue for the dealership by selling finance and insurance programs and other appropriate after-sale items to new and used vehicle customers. Works directly with our employees and customers to develop relationships and help bridge disconnects in the sales process.

Essential Functions

• Sells finance and insurance products to customers

• Builds rapport with customers to build a base of referrals to establish customer network

• Maintains impeccable reputation with lenders

• Produces and submits paperwork for title work and secures funding from finance sources in a timely manner

• Provides customers with thorough explanation of aftermarket products and extended warranties

• Provides customers with complete explanation of manufacturer and dealership service procedures and policies

• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction

• Processes finance and lease deals accurately, fairly, and in accordance with local, state, and federal statutes, and company policies

• Conducts business in an ethical and professional manner

• Processes all federal, state, and dealer paperwork related to vehicle transaction

• Understands and complies with all federal, state, and local regulations that affect the new and used vehicle and finance departments

• Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner

• Checks all paperwork for, including but not limited to, correct title, lien information, taxes, and consumer information before forwarding to accounting

• Acquires and maintains current state insurance license, completing continuing credit insurance education

• Maintains insurance files

• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction

• Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals

• Ensures work areas and customer waiting areas are kept clean

• Follows all attendance and punctuality standards with adherences to timekeeping standards

• Follows the Code of Business Ethics and Conduct

• Understands and follows all work rules and procedures and follows lawful directions from supervisors

• Upholds the company's non-disclosure and confidentiality policies and agreements

• Maintains a professional appearance for self and subordinates in accordance with company policy

• Attends pertinent training on request

• Attends company meetings as required

• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.