Courtney Raymond Consultants Pennington , NJ 08534
One of the largest financial services corporations in the world is looking for a technical leader to manage a team of developers who support a phone-based customer service business unit. You and your team will develop and support systems and applications dedicated to the operation. Involves many technology projects and teams, and you may be responsible for hiring, termination and performance management. You will manage a budget.
Looking for at least seven years of domain expertise related to large-scale call centers within the financial services industry (mandatory). Youll need an understanding of the technology involved with intelligent interaction routing systems (includes AT&T/Verizon network routing, Avaya ACM programming and administration, Genesys routing and reporting of omnichannel interactions). Must have strong leadership background, ability to lead multiple projects, and ability to create technology strategies to meet business needs. If you have experience with Agile SDLC methodologies and toolsets, plus operational experience in a large call center environment, thats even better. Must have a stable work record (no job hoppers).
Compensation is competitive. The employer is NOT open to sponsorship: you must be able to work for any employer in the US. Regional relocation is available.
How to Get Started
Submit a complete resume with details about how you meet the minimum expectations. Qualified candidates will be contacted via phone and/or email, so watch your inbox! Well start with a brief phone call to provide an overview about the position to ensure that you are qualified and interested. Well present your qualifications to our client and coach you through each step of candidacy. Lets get started!