Upon hire, must be able to attend 4 WEEKS of PAID TRAINING, which will include some travel to the Richmond, VA area
This position is responsible for providing a best in class customer experience while assisting new and existing customers through needs based conversations and providing appropriate solutions to meet their immediate, short term and long term financial needs.
Provide excellent customer experience
Build customer relationships through needs based conversations
Identify and close sales opportunities to contribute to personal and branch goals
Uncover and provide solutions to lending needs
Perform basic customer and cash transactions as needed
Balance cash each day
Participate in sales outreach strategies including outbound calling
Promote the branch's overall growth through the development and retention of new and existing customers
Adhere to all applicable laws and regulations governing bank operations, including compliance with Union Bankshares' BSA/AML Policy and Procedures.
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Proficiency in digital channel technology and ability to educate customers
Other duties as assigned
This position reports to the Branch Manager.
Education & Experience
High school diploma or equivalent required, Associates Degree preferred
Previous cash handling experience preferred
Previous customer service experience required
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.
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Xenith Bankshares, Inc.