Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our team of associates are great to work with and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.
What you will be doing
You'll be providing excellent customer service to our high value clientele who are customers of a world leader in the financial and banking industry. You'll be assisting clients with account and product inquiries and preforming account maintenance on deposits and money market accounts. You'll also assist customers by initiating payment investigations, maintenance request and fee reversals. It will be important that you ensure that service expectations are met and that you're able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed. Typically requires one-two years' banking or financial industry experience.
Complete banking transactions and identify opportunities to market products
Maintain a comprehensive knowledge of applicable products and services
Participate in client loyalty programs
Work with various internal and external clients and other departments to resolve outstanding issues
What you bring:
Prefer banking background
Financial services or accounting experience
Skilful writing and communications skills
Must be detail oriented and have proven analytical skills
Possess solid working knowledge of excel MS Outlook and Word
Added bonus if you have:
Banking regulations experience
Degree in Business or Finance
Excellent customer service skills that build high levels of customer satisfaction
What we offer you