Summary: Service a banking transaction on behalf of a credit union or bank by accessing sensitive information and completing/recording the transaction in software. The key functions of a Financial Service Representative are: view balances and history for checking/savings and other deposit accounts as well as loan accounts, transfer funds, view and explain why funds are on hold and/or when they will be released, re-order new checks, and provide deposit and general loan rates. Typically a Financial Service Representative will answer approximately 10-12 inbound calls per hour.
Ability to read, write and comprehend simple instructions, short correspondence, and memos. We are always looking for individuals fluent in other languages!
During the service transaction process we are frequently working with dollars and cents using addition and subtraction particularly when a caller has an inquiry regarding their checking/savings account. Occasionally we may need to use multiplication or division if the caller has an inquiry regarding a loan payoff.
Type approximately 35 net words per minute.
Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.
This career opportunity does not have supervisory responsibilities, but when we are looking to fill a supervisory position you bet we'll be looking at you to step-up to the challenge....99% of job postings are filled with employees from within the organization.
Physical Demands/Work Environment
While performing the duties of this position, the employee is regularly required to sit; use a keyboard, and talk to callers via a hands free head set. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions.
Our Benefits Include:
Relaxed dress environment EVERYDAY
Chicago Tribune Top Workplace Award
ESOP Company of the Year
Paid Time Off
Year-round employee appreciation and recognition events
Medical, dental, vision, life and disability insurance
Volunteer Time Off
Educational and employee-assistance programs
Employee Stock Ownership Plan and 401k match
Lending Solutions Incorporated