Financial Service Representative Start 3/9/20! F/T Customer Service

Lending Solutions Incorporated Elgin , IL 60121

Posted 2 months ago

Summary: Service a banking transaction on behalf of a credit union or bank by accessing sensitive information and completing/recording the transaction in software. The key functions of a Financial Service Representative are: view balances and history for checking/savings and other deposit accounts as well as loan accounts, transfer funds, view and explain why funds are on hold and/or when they will be released, re-order new checks, and provide deposit and general loan rates. Typically a Financial Service Representative will answer approximately 10-12 inbound calls per hour.

Language Skills

Ability to read, write and comprehend simple instructions, short correspondence, and memos. We are always looking for individuals fluent in other languages!

Mathematical Skills

During the service transaction process we are frequently working with dollars and cents using addition and subtraction particularly when a caller has an inquiry regarding their checking/savings account. Occasionally we may need to use multiplication or division if the caller has an inquiry regarding a loan payoff.

Computer Skills

Type approximately 35 net words per minute.

Hours

Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.

Supervisory Responsibilities

This career opportunity does not have supervisory responsibilities, but when we are looking to fill a supervisory position you bet we'll be looking at you to step-up to the challenge....99% of job postings are filled with employees from within the organization.

Physical Demands/Work Environment

While performing the duties of this position, the employee is regularly required to sit; use a keyboard, and talk to callers via a hands free head set. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions.

Our Benefits Include:

  • Paid Training

  • Relaxed dress environment EVERYDAY

  • Chicago Tribune Top Workplace Award

  • ESOP Company of the Year

  • Paid Time Off

  • Year-round employee appreciation and recognition events

  • Medical, dental, vision, life and disability insurance

  • Volunteer Time Off

  • Educational and employee-assistance programs

  • Employee Stock Ownership Plan and 401k match

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VIEW JOBS 2/22/2020 12:00:00 AM 2020-05-22T00:00 Summary: Service a banking transaction on behalf of a credit union or bank by accessing sensitive information and completing/recording the transaction in software. The key functions of a Financial Service Representative are: view balances and history for checking/savings and other deposit accounts as well as loan accounts, transfer funds, view and explain why funds are on hold and/or when they will be released, re-order new checks, and provide deposit and general loan rates. Typically a Financial Service Representative will answer approximately 10-12 inbound calls per hour. Language Skills Ability to read, write and comprehend simple instructions, short correspondence, and memos. We are always looking for individuals fluent in other languages! Mathematical Skills During the service transaction process we are frequently working with dollars and cents using addition and subtraction particularly when a caller has an inquiry regarding their checking/savings account. Occasionally we may need to use multiplication or division if the caller has an inquiry regarding a loan payoff. Computer Skills Type approximately 35 net words per minute. Hours Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. Supervisory Responsibilities This career opportunity does not have supervisory responsibilities, but when we are looking to fill a supervisory position you bet we'll be looking at you to step-up to the challenge....99% of job postings are filled with employees from within the organization. Physical Demands/Work Environment While performing the duties of this position, the employee is regularly required to sit; use a keyboard, and talk to callers via a hands free head set. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. Our Benefits Include: * Paid Training * Relaxed dress environment EVERYDAY * Chicago Tribune Top Workplace Award * ESOP Company of the Year * Paid Time Off * Year-round employee appreciation and recognition events * Medical, dental, vision, life and disability insurance * Volunteer Time Off * Educational and employee-assistance programs * Employee Stock Ownership Plan and 401k match Lending Solutions Incorporated Elgin IL

Financial Service Representative Start 3/9/20! F/T Customer Service

Lending Solutions Incorporated