Financial Service Representative II

Position Summary:

The position of Financial Service Representative (FSR) is responsible for providing exemplary customer service to all bank customers. The FSR is responsible for answering questions and providing information upon request from bank customers and assisting them in understanding and utilizing the bank's products and services. Opening and servicing new and existing bank customer's accounts. The FSR will assist and support the Branch Manager in leading other employees to meet and exceed excellent customer experience. Maintain and operate a teller cash drawer in order to process customer transaction requests. Establish and maintain customer records in order to adhere to all banking regulations.

The Financial Service Representative must help assure compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

Essential Functions:

New Accounts

• Interview consumer(s) desiring to establish a banking relationship with Third Coast Bank SSB.

• Responsible for maintaining current knowledge of bank products and services offered.

• Open new accounts and service existing accounts for personal and commercial customers.

• Obtain consumer identification information as required per CIP and the USA Patriot Act. (Information must be obtained prior to opening an account.)

• Obtain all required identification information and commercial documentation for business customers as required per CIP. (Prior to opening a business account.)

• Update customer files, signature cards, resolutions, etc. for bank records.

• Screen personal account holders via ChexSystems.

• Screen commercial accounts via FIS eAccess/ChexSystems online

• Process ATM/Debit Card and check order requests.

• Establish and reset online banking access through NetTeller.

• Cross-sell bank products and services to new and existing bank customers.

• Open, close and service certificate of deposits for personal and commercial customers

• Process Individual Retirement Accounts (IRA) opening, closing, and transfer request.

• Establish and update new account files.

• Maintain daily rate sheet.

• Serve as a Notary for bank customers as well as bank personnel* (if approved by bank Cashier).

Teller Line

• Maintain and operate a teller cash drawer.

• Assist bank customers with account deposits, check cashing, and savings and checking withdrawals.

• Process loan payments.

• Issue Cashier's checks and money orders.

• Keep records of money and negotiable instruments as required per banking regulations.

• Adhere to BSA regulations for reporting CTR, MIL, and SAR documentation.

• Answer general account questions for bank customers.

• Cross-sell bank products and services.

• Scan all proof work through Branch Capture and confirm all work has been balanced at the close of the business day with Jack Henry Associates.

• Balance cash drawer at the close of the business day.

• File all proof work at the close of the business day.

Safe Deposit Box: (if applicable at your assigned branch location)

• Open and close safe deposit boxes via Jack Henry.

• Establish and update safe deposit box account files.

• Prepare new and updated safe deposit box contracts.

• Allow access to Safe Deposit Box Vault to customers.

• Complete entry tickets for customers accessing box and enter the data into Jack Henry.

• Maintain current job knowledge and adhere to all bank policies and procedures

Maintain current job knowledge of bank products and services.

Practice quality teamwork to ensure the success of the bank as a whole as well as your assigned banking center.

Answer telephones, answer questions and direct callers to proper Bank personnel.

Assume responsibility for various department functions in the absence of staff members or in overwhelming situations.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Job Type:

This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.

Travel:

No travel is expected for this position.

Work Environment:

This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.

Physical Demands:

This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

Mental Demands:

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

Education and Experience:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED) required, Bachelor's degree preferred; minimum of one (1) year teller experience, two (2) years of new accounts experience of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution cash handling and customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Bilingual in Spanish is preferred.

• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.

• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs.