Regions Financial Corporation Lakeland , FL 33810
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to service customer needs, and assist in resolving end to end customer service inquiries. Financial Relationship Associates are responsible for providing an exceptional customer experience and contribute to improving the financial wellness of our customers. This position was previously known as a Teller role within our Retail bank.
At Regions, our mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.
Provides a consistent optimal customer experience, primarily handling customers' transactional needs, including but not limited to processing teller transactions such as deposits, withdrawals, payments, and balancing
Works to create and establish relationships with customers, remaining well-informed about the customer's relationship with the bank
Educates customers on emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
Supports branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution
Refers customers to an internal team of experts when non-transactional financial needs are recognized
Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
This position is incentive eligible.
Skills & Qualifications:
Ability to assist customers with digital banking offerings
Strong customer service skills