Financial Relationship Associate (20 Hour) - North Lakeland

Regions Financial Corporation Lakeland , FL 33810

Posted Yesterday

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to service customer needs, and assist in resolving end to end customer service inquiries. Financial Relationship Associates are responsible for providing an exceptional customer experience and contribute to improving the financial wellness of our customers. This position was previously known as a Teller role within our Retail bank.

At Regions, our mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.

Primary Responsibilities:

  • Provides a consistent optimal customer experience, primarily handling customers' transactional needs, including but not limited to processing teller transactions such as deposits, withdrawals, payments, and balancing

  • Works to create and establish relationships with customers, remaining well-informed about the customer's relationship with the bank

  • Educates customers on emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier

  • Supports branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution

  • Refers customers to an internal team of experts when non-transactional financial needs are recognized

  • Ensures safe and sound banking practices, including adherence to all applicable laws and regulations

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position is incentive eligible.

Minimum Requirements:

  • High school diploma or GED

Skills & Qualifications:

  • Ability to assist customers with digital banking offerings

  • Strong customer service skills

Preferred Experience:

  • 1-2 years prior banking or customer service experience
  • 1-2 years prior cash handling or Teller experience

Location:Lakeland, Florida

EEO/AA/Minorities/Females/Disabled/Veterans


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

resumetriaasssdfel.jp… Change Resume
Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PolkHighlands Market Relati...

Bank Of America Corporation

Posted Yesterday

VIEW JOBS 8/13/2018 12:00:00 AM 2018-11-11T00:00 Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for relationship managers (RMs) – those with a passion for helping people and the drive to build relationships to make clients' financial lives better. That means understanding clients' financial needs, offering appropriate solutions and connecting clients with specialists. As part of the Bank of America team, RMs have access to industry leading products and services and a team of dedicated product specialists – all designed to meet the unique life priorities of our clients. RMs benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities. Relationship managers work in financial centers and partner closely with the financial center manager to ensure all responsibilities are completed with high quality and that we deliver exceptional client care. We'll help you * Get training and one-on-one career coaching from managers who are invested in your success. You'll take part in additional training and development through our Academy for Consumer and Small Business to develop in your role. * Grow your business knowledge and network by using a defined consultative questioning approach with clients to systematically identify client needs and appropriate solutions, as well as partnering with experts. * Confidently build relationships with clients. Gain in-depth knowledge of clients' financial life priorities and connect them to our solutions that meet their financial goals. * Provide clients with a personalized rewarding experience by executing a variety of defined client engagement strategies through relationship calling, in-person conversations and referrals to specialists. * Continuously learn by using resources and technologies to optimize the client experience. As a relationship manager, you can look forward to * Managing a portfolio of clients by providing exceptional client care with industry leading products, services and education. * Unlimited potential for financial growth. * Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes. * Opportunities to connect with experts including small business consultants, mortgage lenders and investment advisors. * A world-class suite of employee benefits. You're a person who (required skills) * Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. * Collaborates effectively to get things done, building and nurturing strong relationships. * Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. * Is comfortable in your ability to identify solutions for new and existing clients based on their needs. * Is comfortable in your ability to actively contact clients by phone. * Communicates effectively and confidently, and is comfortable engaging all clients * Has the ability to learn and adapt to new information and technology platforms. * Applies strong critical thinking and problem-solving skills to meet clients' needs. * Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. * Efficiently manages your time and capacity. * Can be flexible to work weekends and/or extended hours as needed. * Is a commissioned notary or can successfully obtain a notary commission in the state you work within four months of start date in role (eight months for employees with a work location of CA, NY or PA). You'll be better prepared if you have (desired skills) * Experience assessing client needs, identifying/recommending solutions, and building/managing client relationships. * Experience in financial services and knowledge of financial services industry, products and solutions. * Sales experience in a salary plus incentive environment. * Experience working in an environment with individual and team goals where goals were routinely met or exceeded. We're a culture that * Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. * Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. * Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. * Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. * Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Posting Date: 07/09/2018 Location: Lakeland, FL, Lakeland Main Office, 331 S Florida Ave, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Lakeland FL

Financial Relationship Associate (20 Hour) - North Lakeland

Regions Financial Corporation