Check out the following fantastic career opportunity!
OVERVIEW AND REPORTING RELATIONSHIP
This position provides operations support to clients, participants, and internal team members by creating communications, supporting accounting, banking and funding activities, managing small to medium sized vendor relationships, assists with financial and compliance audits and resolves escalated issues. Additionally, this position is a subject matter expert (SME) in an assigned product. This position typically performs work in a corporate or field location and reports to an Operations Supervisor or Manager.
OTHER REPRESENTATIVE DUTIES
Supports accounting functions; on a weekly and monthly basis, prepares standard financial reports such as balance sheets, trial balance and statement of cash flows, aggregates data, conducts report analysis, completes exception processing, processes remittances, adjusts client balances, prepares bank deposits, supports Finance and Accounting's month and year end close activities, and generates and distributes aging reports.
Supports banking and funding activities; reconciles bank statements, creates credit and debit memos, administers funding exception processes, generates daily funding activity report, completes remittances, completes accounts receivables cash application activities, and administers participant transaction adjustments.
Communicates and provides feedback in product area during research, discovery, training, internal and external communications and in meetings, and assists with product development research specific to product functionality while scoping platform enhancements and gap closures.
Provides administrative support; creates, coordinates and monitors policies, procedures, and tools used in daily work routines, fulfills and maintains supply orders, tracks deliveries, loads documents to intranet, opens basic product support query's (PSQs), creates client profiles in accounting system, conducts basic process mapping, formats and manages report creation and distribution.
Interacts with vendors to monitor inventories and troubleshoot escalations; leads processing of orders for mid/large size vendors and agencies, reconciles and maintains inventory levels, creates orders, plans and guides participant statement distribution, creates desktop procedures and control narratives, directs Quick Start guide quality control, updates ETA list, leads adjustment processing.
Reviews data variability, provides root cause analysis, determines and communicate actions; ensures for the timely delivery of data files to and from processing platforms and vendors, ensures data integrity of all files, processes complex reconciliations, assists in resolution of identified data integrity issues, reports job failures to department leadership, leads file management efforts, tracks and monitors job movement, Positive Pay and ACH files and identifies potential issues, provides data mining reporting, leads creation and maintenance of desktop procedures, and participates in SSAE and SOX audits as requested.
Completes basic tasks on multiple applications used in operations; generates orders from order application, tracks distribution activity, generates payments from payment application(s) or source data, , uploads files and reports to intranet, voids and reissues payments, processes reimbursement requests, generates payments from payment application, creates Finance EOM reports, tracks return pass resolution, generates reports and interprets results.
Manages medium1 and large sized vendor relationships, participates in quarterly business reviews, and assists business continuity actions; represents WageWorks and client interests with vendors, serves as SME to external and internal business partners, reviews pricing for accuracy, validates vendor invoices for payment, develops desktop procedures and control narratives, trains new hires, participates in SSAE and SOX audits, conducts research on alternative vendors as directed.
A strong customer service orientation is essential.
Demonstrated ability to adapt to the changing demands of business is a must.
Intermediate computer application skills with MS office; ability to create and maintain electronic files and folder structures, create and revise intermediate formulas, pivot tables, and macros within Excel, mail merge Word documents, create basic PowerPoint presentations, convert documents to PDF and create hyperlinks within documents is required.
In-depth knowledge of one core job application and ability to access and complete basic tasks on multiple applications is required.
Mid-level understanding of industry, including consumer directed benefits (CDBs) is required.
Knowledge and skills with project management, and understanding of company project roadmap is required.
Subject Matter Expert (SME) in product area with understanding of differences in product lines on one platform as they relate to services provided to clients and participants; intermediate understanding of how daily work functions impact product lines and platforms is required.
Knowledge of business, finance and accounting or a closely related field as normally obtained through the completion of an Associate's Degree in Accounting, Finance, Business Administration or closely related field of study is preferred.
Build Your Career at WageWorks!
WageWorks enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients.
WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.
Customer-Centric: Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.
Caring: People are at the heart of our company. We care about people: our Clients, our Clients' employees and their families, our partners, and local communities, and our fellow employees at WageWorks.
Passionate: We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.
Accountable: We are dedicated to making our team and the company succeed, and we are open, honest, ethical and conscientious, as we deliver on our commitments.
Leading: Our actions inspire new ideas and drive change each and every day.
Respectful: We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.
Why Work for WageWorks?
If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.
If you want to join a fast-moving, high-growth, exciting company that's a market leader, you're looking in the right place.
But mostly, if you want to help people live happier, healthier, and more productive lives, then you'll want to work for WageWorks.
WageWorks provides equal employment opportunity without regard to pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, citizenship, mental or physical disability (including HIV and AIDS), medical condition, veteran or military status, marital or registered domestic partnership status, age, sex, sexual orientation, genetic information, gender identity or any other basis protected by federal, state or local law, ordinance or regulation.
Employment will require successful completion of a background check.
Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Armed Forces Service Medal Veterans.
Drug free workplace.