Financial Fraud Investigator II

Overview

Pay Transparency: $60,000 - $80,000 based on experience and credentials

Location Type: Remote

Position Type: Full Time

Schedule: Monday through Friday 8:30 AM - 5:30 PM

The Financial Fraud Investigator II is a valued part of the cohesive team focused on protecting the assets of the credit union and its members. The key tasks include investigating cases of fraud by interviewing victims and suspects, obtaining and reviewing evidence, and determining facts from the information. This role will prepare case summaries and make recommendations on the disposition of cases. An ideal candidate is an individual with previous experience in fraud investigations, attention to detail, analytical ability, and strong communication skills.

Responsibilities

• Investigate cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, elderly exploitation, and other suspicious activity

• Obtain and review evidence, exhibits, photographs, public records, internet resources, law enforcement agencies, and other information through internal documentation

• Complete investigative reports and recommend disposition of cases to include the collection, preparation, and preservation of evidence

• Prepare case referrals to law enforcement for criminal prosecution

• Prepare Suspicious Activity Reports (SARs) in compliance with established regulatory guidelines and timeframes

• Assist members with allegations of fraud, fraud resolution, and unauthorized or suspicious transactions

• Collaborate with credit union staff to answer questions or provide information related to cases of suspected fraud

• Assist with operational tasks

• Execute required performance standards for quality, communication, promptness, and identifying fraud trends

• Attend job-specific training classes as requested by the manager

• Complete annual compliance training and understand the employee's role in maintaining an effective compliance program

• Uphold Suncoast Credit Union's culture, vision, and core values

• Participate in team meetings and projects by providing ideas for department improvements and efficiency opportunities

• Maintain an industry network to engage peer financial institutions to recover funds with submissions of indemnifications and without entry claims

• Identify and recommend process, policy, procedure changes, or enhancements to help prevent and mitigate fraud

Qualifications

• Bachelor's degree in business administration, risk management, or a related field (A comparable combination of work experience and training may be substituted for education requirements)

• 4+ years of experience in fraud investigations or risk management with a financial institution

• Experience utilizing Verafin for fraud investigations required

• Basic understanding of legal and court processes

• Accurate, detail-oriented, and organized with task management

• Must be able to maintain a high level of confidentiality

• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines

• Effective written, verbal, and interpersonal communication skills to interact with members, staff, vendors, and government regulators

• Ability to analyze and resolve routine problems and situations

Skills

• Analytics

• Communication

• Data Science

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts

• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage

• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO

• Community Involvement: Paid Volunteer Hours

• Growth: Degree Assistance up to $5,000 per year

• Flexibility: Remote, Hybrid, and Onsite Schedules

• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/