Empower Annuity Insurance Company Of America Moosic , PA 18507
Posted 2 weeks ago
Grow your career with a growing organization
Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that's hard to beat. And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.
This position will follow a 10-12 week training with a mix of in-person and remote attendance at our Scranton office. After training, you may have the option of continuing a hybrid schedule or opt for a fully remote schedule. This position would start at 21.39/HR.
This position would have a start date on June 24th, 2024.
What you will do
Work in collaboration with a team of associates and launch your financial services career in our call center. New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to:
Provide excellent service within our call center for our customer's retirement savings accounts
Educate and empower our customers without having to make cold calls or sales
Provide solutions to assist customers with their accounts
Process contribution changes, withdrawals, loans and communicate critical plan updates and changes
Process general account changes upon direction from customer
May be required to train and study to obtain FINRA Series 6 & 63 licenses
What you will bring
A passion for providing quality customer service
Desire to engage with customers over the phone
Capability to adapt communication style while servicing our diverse customer base
Attention to detail and ability to learn and apply financial industry processes, policies and procedures
Availability to work a 40-hour work week, Monday through Friday
One year or more years of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, banking or financial services) or an associate's or bachelor's degree
Fluency in both English and Spanish a plus
#LI - Hybrid
#CustomerService
#Finance
#Hybrid
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time
Base Salary Range
$36,300.00 - $49,950.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer • Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Job Posting End Date at 12:01 am on:
05-08-2024
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Empower Annuity Insurance Company Of America