At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.
Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.
The ATM/Debit Card Claims (ADCC) group is responsible for the investigation and resolution of customer disputes on Visa Debit Card transactions. We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision-making skills, and research skills to become part of a dynamic team providing exceptional customer service.
Successful candidates can work well in a fast paced, quality oriented work environment. This position requires the review and resolution of ATM/Debit Card Non-Fraud claims that have been filed by our customers.
Duties include but are not limited to:
Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency
Gathering pertinent information to process and resolve claims by communicating with customers and merchants to determine the outcome of a dispute
Use Visa and Regulation E guidelines to recover funds for customers in a timely manner
Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim
The nature of claims handled can be complex; therefore, direct communication with customers and merchants is often required to resolve customer disputes
This position will start on January 14th, 2019 Your success in this position is critical especially during the first five weeks of paid training held Monday
5:00pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.
Schedule: Monday through Friday 9:30am to 6:30pm
Location: Tempe: 1305 W. 23rd Street, Tempe, AZ
Strong analytical skills with high attention to detail and accuracy
Ability to resolve and work through escalated and complex customer issues
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of ATM, debit card fraud, and non-fraud claims management
General ledger experience
Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
Knowledge and understanding of VISA operating rules and chargeback guidelines
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-Tempe: Min: $31,200 Mid: $34,000
AZ-Tempe: 1305 W 23rd St
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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