Financial Crimes Specialist 2

Wells Fargo Tempe , AZ 85280

Posted 1 week ago

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

The ATM/Debit Card Claims (ADCC) group is responsible for the investigation and resolution of customer disputes on Visa Debit Card transactions. We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision-making skills, and research skills to become part of a dynamic team providing exceptional customer service.

Successful candidates can work well in a fast paced, quality oriented work environment. This position requires the review and resolution of ATM/Debit Card Non-Fraud claims that have been filed by our customers.

Duties include but are not limited to:

  • Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency

  • Gathering pertinent information to process and resolve claims by communicating with customers and merchants to determine the outcome of a dispute

  • Use Visa and Regulation E guidelines to recover funds for customers in a timely manner

  • Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim

  • The nature of claims handled can be complex; therefore, direct communication with customers and merchants is often required to resolve customer disputes

This position will start on January 14th, 2019 Your success in this position is critical especially during the first five weeks of paid training held Monday

  • Friday 8:00am

  • 5:00pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.

Schedule: Monday through Friday 9:30am to 6:30pm

  • Mandatory Overtime may be required*

Location: Tempe: 1305 W. 23rd Street, Tempe, AZ

Required Qualifications

  • 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice

Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy

  • Ability to resolve and work through escalated and complex customer issues

  • Excellent verbal, written, and interpersonal communication skills

  • Knowledge and understanding of ATM, debit card fraud, and non-fraud claims management

  • General ledger experience

  • Knowledge and understanding of regulatory compliance requirements surrounding Regulation E

  • Knowledge and understanding of VISA operating rules and chargeback guidelines

Job Expectations

  • Ability to work additional hours as needed

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-Tempe: Min: $31,200 Mid: $34,000

Street Address

AZ-Tempe: 1305 W 23rd St

  • Tempe, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

PYMTVIRSOLSINN/PVSI WH 0216322 PYMTVIRSOLSINN/PVSI WH


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Financial Crimes Specialist 3

Wells Fargo

Posted 1 week ago

VIEW JOBS 12/7/2018 12:00:00 AM 2019-03-07T00:00 Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively. Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses. Transaction Fraud Support Team (TFS) seeks an energetic and qualified candidate to join our team! TFS provides real time risk support to retail store team members, reviewing customer transactions to detect potential fraud situations and take appropriate action to mitigate loss to WF and customers. Ability to work independently with little supervision in a busy call center environment and maintain focus during peak call times. Ability to work cases courteously and calmly with a sense of urgency. Use appropriate investigative techniques to analyze information needed and determine liability or impact of each case, including the mitigation of financial losses and or business interruptions to the Bank. Evaluate cases of moderate risk, complexity or exposure using various resources and tools, including multiple online systems to make a recommendation regarding case disposition. Resolve customer inquiries with respect for the customer's viewpoint and offer alternatives if available. Contact customers and/or vendors to verify legitimate transactions/information. Proactive, innovative, and creative in meeting customer and enterprise needs. Responsible for escalating cases or incidents and/or what criteria require escalation to review more complex/unique situations with senior department staff. Perform general/complex account handling functions using HOGAN. Share information among team members and be receptive to give and receive feedback relative to enhancing overall effectiveness. Network and develop effective contacts to assist in case processing and quick turnaround decision making. Consistently seek, suggest, and document cost control ideas and process improvements. May assist in ongoing production and workflow improvement efforts and participate in small projects. Schedule: Schedule will fall between the department core hours of Monday-Friday: 6am-6pm PST and Saturday: 6am-5pm PST. Days off will be Sunday and one day during the week. Schedules are subject to change based on business need. Click here to learn more about this position from an informational video! Required Qualifications * 2+ years of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti-money laundering; or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice and 1+ year of the experience listed above Desired Qualifications * 1+ year of retail banking experience * 1+ year of financial crimes experience * Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss * Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment * Ability to work effectively, as well as independently, in a team environment * Strong analytical skills with high attention to detail and accuracy * Good verbal, written, and interpersonal communication skills * Ability to organize and manage multiple priorities * Ability to navigate multiple computer system windows, applications, and utilize search tools to find information * Bilingual speaking, reading, and writing proficiency in Spanish/English Other Desired Qualifications * Experience with the Prevention & Risk Operations / Fraud Loss Mitigation department * Knowledge of Wells Fargo systems: Hogan, C.L.A.I.M.S., CIV, CACS, SVP, DIPR, CCM. Street Address AZ-Tempe: 1336 W Alameda Dr - Tempe, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. PYMTVIRSOLSINN/PVSI WH 0046139 PYMTVIRSOLSINN/PVSI WH Wells Fargo Tempe AZ

Financial Crimes Specialist 2

Wells Fargo