At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.
Wells Fargo Treasury Management Fraud Prevention Services provides consultation, performs case investigations, and fulfills tangential technical support needs to small business, middle-market, and corporate/wholesale end-users related to the implementation and use of various eCommerce applications used by these clients to manage receivables, initiate payment transactions, and produce reporting. Through two contact centers on each coast, this group provides fraud prevention consultation and interdiction via phone support and email channels to eCommerce application end-users and their respective IT personnel, as well as assisting internal customers, which includes customer service, sales officers, relationship managers, product management, technology/operations.
Identifies and investigates complex financial crime transactions/referrals with moderate to high risk. Investigates potential financial crime fraud scenarios directly with the end-user by confirming various aspects of login activity, or money movement transactional activity. Determines case liability and impact. Prepares required documentation and refers to appropriate departments and/or business leaders. Act as a liaison between customer and internal parties (fraud prevention investigations, customer service officer, relationship manager, sales officer, product support, and application technology development groups) to coordinate satisfactory resolution.
Provides technical assistance related to infected/compromised end-user's workstation/network infrastructure. Intermediate level of technical support for eCommerce products and functionality, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies and out of pattern activity.
Consultation service provided to customers regarding different types of phishing emails, social engineering, malware variants, and cyber threats. Provide best practices to prevent a compromised online session, unauthorized money movement activity, or malicious software intrusions. Dual custody guidance to reduce company's online fraud risk, and the establishment of new user credentials.
Performs case management, investigation, and research for customers related to eCommerce products. Proactively works with the impacted end-user and ensures proper resolution through tracking, monitoring, and necessary actions/escalations.
Job Schedule: 9a to 6p Pacific Time*
Other Desired Qualifications
4 year college degree in business, criminal justice or technology related field
Advanced knowledge of Treasury Management/eCommerce products
Understanding of computer networking, including but not limited to: local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
Understanding of end-user operating systems, including Windows XP, Windows 7/8/10, and Apple OS X versions (Leopard/Lion/Yosemite etc.)
Advanced knowledge of anti-malware solutions
Understanding of commercial web browsers such as Internet Explorer, Edge, Firefox, Google Chrome, and Safari
Comptia A+ Certification
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Engineer (MCSE)
Cisco Certified Network Associate (CCNA)
Apple iOS Certification
Apple Certified Support Professional
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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