Penn State Health Shared Services
Work Type: Full Time
Hours: 8:00 am
Responsible for interacting with customers relative to all patient account issues while maintaining excellent public relations skills with the primary emphasis being early, proactive intervention to reduce financial risk to the patient and the facility.
Associate's degree in a related field or equivalent experience plus 1-2 years of additional experience in a customer service setting and knowledgeable of third party payer billing and follow-up.
Must be detail/result oriented, able to maintain patient confidentiality, and have organizational, analytical and decision-making skills.
1-2 years of customer service experience
Previous experience with medical terminology
1+ years of financial counselor experience
Intermediate-Advanced level of Microsoft Office experience (Word, Excel)
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday
Penn State Milton S. Hershey Medical Center