Financial Counselor - Emergency Department Registration

Position Summary Orlando Health Orlando Regional Medical Center (ORMC) Located on the downtown Orlando campus, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida area for more than 100 years. Orlando Health ORMC is the flagship hospital of the Orlando Health system and one of the largest tertiary facilities in the region, offering the most advanced care available for surgical, medical, rehabilitative, and emergency care needs, including serving as Central Florida's only Level One Trauma Center.

The hospital provides a comprehensive continuum of care through leading-edge technology and expertise in trauma, heart, vascular, stroke, neuroscience, oncology, surgery, and orthopedic care. This excellence in care has earned the hospital recognition from U.S. News & World Report as a "Best Hospital" in Central Florida and rated high performing in nine adult procedures and conditions.

Thirteen hospital units at Orlando Health ORMC currently hold Beacon Awards for Excellence for exceptional nursing care from the American Association of Critical-Care Nurses, making it one of the highest-earning adult hospitals in the state. Position Summary The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible. Facility: ORMC Ed Registration Location:

Orlando, Florida Type: Variable Full Time Shift: 7am-7:30pm Saturday, Monday, Tuesday, on-call Wednesday (or) Monday, Thursday, Friday, on-call Tuesday Responsibilities Essential Functions • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. • Explains necessary forms and obtains signatures from patient/guarantor. • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. • Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due. • Collects for related professional care when appropriate. • Documents authorization and benefit information in registration system. • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives Qualifications Qualifications High School or equivalent Must complete Patient Financial Services Orientation program and annual educational requirements

Qualifications High School or equivalent Must complete Patient Financial Services Orientation program and annual educational requirements

Essential Functions • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. • Explains necessary forms and obtains signatures from patient/guarantor. • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. • Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due. • Collects for related professional care when appropriate. • Documents authorization and benefit information in registration system. • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives