Financial Counselor: FT, Days

Position Highlights:

• Lifestyle: Sandusky was voted "Best Coastal Small Town in America". You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.

• Work/life: You will find support to help you manage your personal life while building a career.

• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area's largest and most comprehensive resource for quality medical care. We are "big enough to care for you, and small enough to care about you". We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What you will do:

• Receives and reviews past due bills and follow up documents to determine the nature and extent of delinquency problems, and any actions taken by patients or third party payers.

• Confers with billing clerks and other third-party entities to obtain additional information, and/or clarification. Correlates with co-workers regarding tasks and appointments.

• Utilizes various eligibility and financial software tools to verify income levels and process applications.

• Processes Careloans via walk-in or appointment.

• Investigates delinquency cases to identify any special circumstances affecting payment delays, and follows up with appropriate parties.

• Processes on-line payments received via phone conversations.

• Checks daily admissions and conducts bedside screenings to set up payment arrangements and/or completes charity applications.

• Answers phone calls relating to patient account balances and makes arrangements for settlement with patients.

• Administers the Care Assurance Program (Charity) and financial assistance programs in accordance with department policy and guidelines.

• Participates in Community Outreach, promoting financial assistance programs.

What you will need:

• High School diploma or equivalent.

• Ability to read and write small letters and numbers and to understand and communicate effectively in both written and oral form.

• Ability to type 45 wpm and demonstrated knowledge of keyboarding and software.

• Prior experience in healthcare billing or registration preferred.

• Punctual attendance at assigned work location is required.

• Ability to perform in a stressful environment and maintain a positive impression of the Medical Center at all times.

• Punctual attendance at assigned work location is required.

• Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes.

• Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment.

• Ability to comply with provisions of applicable MSDS forms.

• Successful completion of a ninety (90) day probationary period.