GENERAL SUMMARY AND SCOPE
Answers phone calls relating to patient account balances and makes arrangements for settlement with patient. Receives and reviews past due bills and followup documents, and obtains other information on past due accounts, including any special circumstances; contacts patients and/or third party payer organizations to secure payments or arrange alternative settlement plans; identifies problem delinquencies and recommends their disposition; prepares and maintains collectionrelated records. Administers the Care Assurance Program.
ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES
Receives and reviews past due bills and followup documents to determine the nature and extent of delinquency problems, and any actions taken by patients or third party payers. Confers with the billing clerks as needed to obtain additional information/clarification.
Investigates delinquency cases to identify any special circumstances affecting payment delays, and follows up with appropriate parties.
Identifies problem delinquencies and recommends their appropriate disposition (i.e. referral to collections agency or other legal action, or write off).
Prepares and maintains records and reports documenting the status and amount of past due accounts, and the timing and nature of their disposition.
Checks daily admissions and visits the patients' rooms to set up payment arrangements.
Answers phone calls relating to patient account balances and makes arrangements for settlement with patients.
Administers the Care Assurance Program (Charity).
OTHER TASKS, DUTIES AND RESPONSIBILITIES
In cases where the patient has no, or minimal insurance coverage, requires a deposit. Makes every effort to collect the deposit prior to admission. Negotiates payment agreement prior to discharge, or as soon afterwards as possible. Collects the amounts due by the guarantor within a reasonable time period of all amounts owed.
Gives full consideration to the guarantor's present and future financial status when establishing the repayment schedule. Reviews guarantor's account on a regular basis to determine if a changes in his financial status has occurred.
Respects confidentiality of patient information and uses discretion when discussing patient matters.
Participates in department performance improvement activities as assigned and attends required training.
Demonstrates service excellence and ACE.
Performs other duties, as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
High School diploma or equivalent.
Ability to read and write small letters and numbers and to understand and communicate effectively in both written and oral form.
Ability to type 45 wpm.
A course in cardiopulmonary resuscitation preferred.
Ability to type legal payment agreements.
Ability to perform in a stressful environment and maintain a positive impression of the Medical Center at all times.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable M.S.D.S. forms.
Successful completion of a ninety (90) day getacquainted period.
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Firelands Regional Medical Center
1111 Hayes Ave.
Sandusky, OH 44870
School of Nursing
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Firelands Regional Medical Center