Financial Coordinator I

FINANCIAL COORDINATOR I

JOB SUMMARY:

The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.

This is a full-time, non-exempt position reporting to the Supervisor, Financial Coordination, based in our Portsmouth, New Hampshire location.

The schedule for this position is Monday

• Friday, 9:30am

• 6:00pm EST; Mondays and Thursdays will be on-site in Portsmouth, NH; Tuesday, Wednesday, Friday remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments

• Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable

• Execute timely follow-up with customers to secure requested information

• Accurately log communications and hand-offs in systems

• Ability to review accounts, understand current status, and communicate account needs clearly

• Capacity to answer all incoming calls and assist customers with reimbursement-related requests

• Ensure consistency across customer-facing functions

• Identify opportunities for additional or improved services to meet unmet customer needs

• Ensure all communications and interactions are in-line with Novocure's patient forward mission

• All other duties or priorities assigned by management as needed

QUALIFICATIONS/KNOWLEDGE:

• High school diploma or equivalent experience; Associates or Bachelor's degree preferred

• 0-2 years of experience in healthcare or in a customer-facing role

• Familiarity with basic medical and insurance terminology preferred

• Experience working with CRM and documentation management systems preferred

• Familiarity with Microsoft Office and SAP preferred

• Strong written and verbal communication skills with internal and external customers

• Demonstrated excellence in meeting and exceeding customer expectations

• Strong customer service skills

• Effectiveness in de-escalating and resolving difficult situations

• Ability to solve problems and set priorities

• Ability to work independently with minimal supervision

• Ability to work cooperatively in a fast-paced office setting

OTHER:

• Ability to lift up to 20 pounds

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

• innovation

• focus

• drive

• courage

• trust

• empathy

An Equal Opportunity Employer, including disability/veterans

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Nearest Major Market: Portsmouth

Nearest Secondary Market: Boston