Financial Center Manager

Country Club Bank Leawood , KS 66211

Posted 1 week ago

Financial Center Manager

Job Function: Develops, manages and leads effective consumer sales and service team; coordinates the overall operations of a financial service center. Successful FCM's are enthusiastic about delivering excellent customer service, operating a banking center consistent with all policies and procedures to expand and retain client relationships, leads a team to achieve individual, group and regional goals.

Essential Duties and Responsibilities:

  • Demonstrates commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and agreed- upon schedule of availability. Projects a professional image in dress, manner, communications and focus.

  • Recruitment, development and coaching an effective retail banking team that is focused on expanding customer relationships and exceeding customer service expectations.

  • Responsible for the effective day-to-day operations, and growth of the Financial Service Center; works with the staff to develop and implement individual sales and service goals and objectives.

  • Monitors staff performance and goals; gives ongoing coaching and feedback (scorecards) and conducts performance evaluations.

  • Follows a disciplined schedule of sales and service management routines. (example, sales and service meetings and one-on-one coaching sessions)

  • Documents and administers promotions, transfers, disciplinary actions, salary changes and terminations.

  • Consider the bullet regarding performance standards.

  • Manages the relationship with other business partners to maximize mutually beneficial relationships and meet referrals/sales goals. Actively participates with partners in business development calls.

  • Implements and maintains prescribed security controls while managing within the framework of the banks, policies and procedures.

  • Participates and represents CCB Bank in various community and civic activities.

  • Other tasks as assigned from time to time by supervisor or other member of management

Job Qualifications/ Required Skills and Abilities:

  • Education: College degree preferred

  • Solid knowledge of banking, bank products as well as compliance and regulatory requirements

  • Experience: Prefer related bank management or retail management experience.

  • Superior written and verbal communication skills

  • High emotional intelligence

  • Exhibit and maintain high degree of professionalism

  • Maintain high degree of confidentiality and integrity

  • Ability to communicate effectively and professionally at all levels of the organization

  • Must possess exceptional management and leadership abilities including planning and goal setting

  • Must have a strong sales and coaching orientation.

  • Excellent follow through and time management skills

  • Excellent attention to detail

  • Excellent organizational and analytical skills.

  • Proficient in PC, web and database

  • MUST possess a "can do" customer-service attitude/philosophy

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Financial Center Manager

Country Club Bank