Financial Center Manager
Job Function: Develops, manages and leads effective consumer sales and service team; coordinates the overall operations of a financial service center. Successful FCM's are enthusiastic about delivering excellent customer service, operating a banking center consistent with all policies and procedures to expand and retain client relationships, leads a team to achieve individual, group and regional goals.
Essential Duties and Responsibilities:
Demonstrates commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and agreed- upon schedule of availability. Projects a professional image in dress, manner, communications and focus.
Recruitment, development and coaching an effective retail banking team that is focused on expanding customer relationships and exceeding customer service expectations.
Responsible for the effective day-to-day operations, and growth of the Financial Service Center; works with the staff to develop and implement individual sales and service goals and objectives.
Monitors staff performance and goals; gives ongoing coaching and feedback (scorecards) and conducts performance evaluations.
Follows a disciplined schedule of sales and service management routines. (example, sales and service meetings and one-on-one coaching sessions)
Documents and administers promotions, transfers, disciplinary actions, salary changes and terminations.
Consider the bullet regarding performance standards.
Manages the relationship with other business partners to maximize mutually beneficial relationships and meet referrals/sales goals. Actively participates with partners in business development calls.
Implements and maintains prescribed security controls while managing within the framework of the banks, policies and procedures.
Participates and represents CCB Bank in various community and civic activities.
Other tasks as assigned from time to time by supervisor or other member of management
Job Qualifications/ Required Skills and Abilities:
Education: College degree preferred
Solid knowledge of banking, bank products as well as compliance and regulatory requirements
Experience: Prefer related bank management or retail management experience.
Superior written and verbal communication skills
High emotional intelligence
Exhibit and maintain high degree of professionalism
Maintain high degree of confidentiality and integrity
Ability to communicate effectively and professionally at all levels of the organization
Must possess exceptional management and leadership abilities including planning and goal setting
Must have a strong sales and coaching orientation.
Excellent follow through and time management skills
Excellent attention to detail
Excellent organizational and analytical skills.
Proficient in PC, web and database
MUST possess a "can do" customer-service attitude/philosophy
Country Club Bank