The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management.
The rolewillprovide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.
ESSENTIAL DUTIES & RESPONSIBILITIES:
. Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
. Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
. Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services,
processes, and internal resources to stay informed, guide and lead the team
. Become skilled at the consultative sales process to proactively identify
the financial needs of current or prospective customers and recommend the appropriate
solutions to meet those needs
. Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
. Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies
. Learn to cultivate a One Bank culture that proactively collaborates with business partners
. Participate in activities that benefit the communities we serve
. Follow the Bancorp Code of Business Conduct and Ethics and other related policies and
procedures, modeling the ethical behavior expected from every employee
. Additional duties as assigned
Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employeesforaccomplishments.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. College degree or two (2) or more years of leadership experience in a sales environment
. Ability to professionally represent Fifth Third Bank in verbal and written communication
. Capable of analyzing credit and financial information
. Ability to successfully execute and coach sales activities
. Exhibits business acumen
. Demonstrated ability in making sound decisions
. This position requires S.A.F.E. Act registration at the time of employment through the
. Nationwide Mortgage Licensing System (NMLS). The NMLS web site
(mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration
. Required for employment in this position
. Normal office environment.
. Extended viewing of computer screens.
. Periodic travel within the Bancorp footprint to attend meetings and/or training.
Fifth Third Bank