Financial Center Assistant Manager - Greater Diablo Market- Dublin, Pleasanton, San Ramon Areas

Bank Of America Corporation Pleasanton , CA 94588

Posted 3 weeks ago

Job Description:

At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for Financial Center Assistant Managers (Assistant Managers) those with a passion for playing a leadership role, in supporting the financial center manager, to create a client-centric culture to improve clients' financial lives.

As part of the Bank of America team, Assistant Managers benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities. Assistant Managers provide oversight of the client service representative/teller line to ensure adherence to all policies and procedures all to deliver exceptional client care.

We'll help you

  • Get training and one-on-one mentorship from managers who are invested in your success. You'll enroll in our Academy for Consumer and Small Business to develop as a financial center operations manager.

  • Learn core banking solutions and processes. Understand solutions we provide through Bank of America and how to accurately process transactions such as client deposits and cashing checks.

  • Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines.

  • Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement.

  • Grow your network to maximize effectiveness in meeting client needs. Build relationships with teammates and specialists to assist clients with financial needs and/or problem resolution.

  • Confidently build relationships with clients. Gain in-depth knowledge of clients' financial life priorities and connect them to Bank of America solutions that meet their financial goals.

  • Continuously learn by using resources and technologies to optimize the client experience.

  • Provide education to clients. Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them.

  • Manage the financial center in the absence of the financial center manager.

As a financial center operations manager, you can look forward to

  • Unlimited potential for financial growth.

  • Ongoing professional development to deepen your skills as the industry evolves and changes.

  • Opportunities to connect with experts including relationship managers, small business consultants, investment advisors, and lending officers.

  • A world-class suite of employee benefits.

You're a person who (required skills)

  • Has been successful working in a client-focused and results-driven environment.

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

  • Can resolve problems independently and involve others as needed.

  • Can interpret performance results and find opportunities to drive success.

  • Works well with others and collaborates productively to get things done; a great teammate who presents oneself professionally and with confidence to establish trust, credibility and respect with others.

  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

  • Communicates effectively and confidently, and is comfortable engaging all clients.

  • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

  • Has the ability to learn and adapt to new information and technology platforms.

  • Applies strong critical thinking and problem-solving skills to meet clients' needs.

  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

  • Is proficient in computer skills and professional programs (for example Microsoft Office).

  • Can be flexible to work weekends and/or extended hours as needed.

You'll be better prepared if you have (desired skills)

  • A bachelor's degree, preferably in a business-related field.

  • Bilingual skills.

  • Experience in financial services, mortgage, retail or hospitality.

We're a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Posting Date: 03/27/2019

Location: Pleasanton, CA, HACIENDA BUSINESS PARK BC, 6005 Stoneridge Dr, San Ramon, CA, SAN RAMON BC, 3100 Crow Canyon Pl, Dublin, CA, DUBLIN BC, 7496 Dublin Blvd, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Weekly Schedule: M-Sat 8-6


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager San Francisco Premium Outlets Pleasanton

Tapestry, Inc.

Posted 2 weeks ago

VIEW JOBS 4/8/2019 12:00:00 AM 2019-07-07T00:00 Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Selling and Service * Understands organizational objectives and makes decisions in partnership with the Store Manager and Associate Manager(s) that align with Company priorities and values * Endorses, models and develops team to deliver Coach's Selling and Service expectations * Enforces sales strategies, initiatives and growth across all categories * Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling techniques to contribute to overall store and financial results * Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers * Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or Associate Manager(s), tracks store's performance at all times and achieves sales through team * Productivity Management: holds sales team accountable for personal productivity * Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals * Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers * Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s) * Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics * Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace * Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style * Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) * Coaches team on how to incorporate trends into their selling experience with customers * Influences customer's purchase decisions by balancing patience and assertiveness * Sensitive to customer and team's needs and tailors approach by reading cues * Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate * Encourages team to build long-term relationships with customers to drive business * Develops both self and individual product knowledge skills and remains aware of current collections * Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times * Understands the positive sales impact staffing has on the business; recruits accordingly * Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools * Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment * Creates enthusiasm and positivity for a shared vision and mission * Leads by example * Demonstrates confidence when leading the team and managing the store * Takes initiative; has a high level of ownership and accountability for results of self and others * Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate Manager(s) * Builds trusting relationships with peers and team * Acts as advocate for the team and Brand * Is adaptable and flexible to change * Switches gears based on the needs of the business both seamlessly and pro-actively * Welcomes feedback and adapts behaviors as appropriate * Maintains a calm and professional demeanor at all times * Fosters an environment of teamwork and collaboration * Creates short and long-term strategies to achieve personal metrics and performance * Uses available resources to make informed decisions and takes appropriate partners when necessary * Utilizes Company tools to keep self-informed * Delegates and empowers others * Recognizes and values individual performance and communicates appropriately * Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager * Resolves performance problems using appropriate communication, coaching and counseling techniques * Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates * Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent Operations * Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention * Demonstrates strong business acumen * Interacts and communicates with supervisor(s) on a regular basis to keep them informed * Maintains interior and exterior upkeep of the building with partnership from the corporate office * Understands and uses all retail systems and reporting tools * Adheres to all retail policies and procedures including POS and Operations procedures * Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals Additional Requirements Experience: At least 1 year of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.) Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Coach is an equal opportunity and affirmative action employer. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach atwww.coach.com. Req ID: 33659 Nearest Major Market: San Francisco Nearest Secondary Market: Oakland Job Segment: Merchandising, Brand Ambassador, Loss Prevention, Retail, Marketing Tapestry, Inc. Pleasanton CA

Financial Center Assistant Manager - Greater Diablo Market- Dublin, Pleasanton, San Ramon Areas

Bank Of America Corporation