Financial Applications Support Representative

Istaff Marietta , GA 30066

Posted 4 months ago

Solid expanding company is building out a local team and is seeking to add a Financial Application Support Representative. This is a Direct Hire opportunity and an awesome benefits package awaits including low premium Insurances, matching 401k, lucrative PTO and much more!

In this role, you will provide user support and training for our accounting software. Our financial suite includes Payroll, Accounts Payable, General Ledger and more. This position operates in a help desk environment (Mon Fri) located in Marietta, GA and involves application support including product installation, problem solving, product change requests, product administration, team collaboration, 3rd party vendor communication as well as addressing end user questions.
Duties Include:
Resolve customer service requests via established troubleshooting procedures.
Assist end users with product usage questions.
Maintain knowledge of products and 3rd party integrations.
Create detailed documentation of support issues and clearly communicate status and problem/resolution activities to internal and external customers.
Document product defects and requests for changed functionality by clients in our issue tracking system.
Complete product change requests.
Product setup, configuration, delivery, and training.
Communicate with 3rd party vendors and work together to resolve client issues.
Follow departmental procedures for call etiquette and tracking of time.
Follow departmental procedures for issue escalations.
Follow company policies including scheduling and attendance requirements.
Perform other duties as requested by Supervisor/Management team.
To be successful you should possess most of the following:
Associates degree or higher required.
Candidates should have a minimum of 2 years' practical experience in an accounting or payroll-processing role.
Experience with Full Payroll process.
May have prior experience and success related to the following; accounting, payroll processing, accounts payable, accounts receivable, general ledger, posting, auditing, bookkeeping, clerical, Federal and State tax preparation, tax returns, bank reconciliation, financial statements.
Typing 40+ WPM (will be tested)
QuickBooks knowledge/experience (nice to have)

To expedite review of your Resume, when submitting for this position, please ensure your Resume highlights the above duties/qualifications that you legitimately have experience in/possess and email directly to or through this job board. For fastest consideration, please do NOT apply through the iStaff website.

ABOUT iStaff: Founded in 1995, iStaff offers combined experience of over 30 years of industry experience and demonstrated success in our IT recruiting and sales staff that has the expertise to source candidates with unique and hard to fill skill sets. Headquartered in Atlanta, GA, our IT recruiting division focuses on contract, contract to permanent and permanent placement opportunities on a national basis.

Accounting, Payroll, Garnishments, General Ledger, Tax preparation, bookkeeping, Typing, bank reconciliation, financial statements, payroll processing

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Financial Applications Support Representative